Tata Indicom - Internet 'downTime' For....

[sarahpinto]

...... 18 DAYS :angry:

Yup....You read it right. I am a Tata Indicom Broadband user for the past 3 years here in Bangalore. I am on Infinity 256 and recently I got a bitter dose of their DOWN TIME.

1) On the morning of June 30 i saw that the Net was down.
AND
2) The connection got restored on July 18 at 4.40 pm. :angry:
18 FULL DAYS for restoring the connection!!!

During these days I made around 25 to 30 calls, out of which only 5 or 6 got through. The rest of the time either I got an Engaged sound or a voice saying ' Executives are STILL busy' :angry:

The times I got connected, I got the response like ' Server is down....some back end problem.....they are working on it'.
A Complaint No....A Nice Apology.....A 'Have a Nice Day' to finish it off.....

Now I am wondering whether I will get a Full month's bill or Will they consider the 18 day DOWN TIME...

Whatever, I am going for some other ISP..Fed up with TIB.

I ALSO HAVE NOTICED...That ever since I shifted to Infinity 256 ( from Jan 2006 ) the Down Time has been heavy..This Latest one - being the Worst!....Previously, I was on 2GB plan...though the Down Time was there..Not heavy...Just a couple of hours in a Month....

My husband's friend who owns a Cyber was totally ruined ( as he also stays in the same area)..The embarassing part is It was OURSELVES who referred him - Tata Indicom!!!

 

[sudhamshu]

Well, can you tell which area are you in bangalore. I stay in RT Nagar and my experience with TataIndicom has been terrible. All the calls made resulted in heavy mobile bill costing more than the internet charges!

 

[max]

tsk tsk...TATA is spoiling its name and reputation with such poor services. Besides, businesses like cybers generally have SLAs done with the company which are penalized heavily for downtime. And _generally_ cybers have redundant lines. Anyway, thats besides the point. My internet was also down for 18-20 days. I'm using powersurfer. They were going to compensate me for it. I'll applied or it but I dunno. Do write to the higher ups regarding this. Also dont hesitate to CC it to Ratan Tata himself. He should know how these subordinates are spoiling his name 🙁

 

[vshs]

in calcutta it was same problem. when i asked them they said they were upgrading thier network and after ungradation some security problem came up so they were sloving the problem. i had applied for a new connection on 18/06/06 but i just got my connection yesterday. till now its working fine with me.. have just tested torrent and it works well but dont know if i will get full speed or not. leaving for hyderabad in 30 min. will take 10 days to come back. so i guess i will have to wait some time to find out hows the connectionthanks

 

[sarahpinto]

Just as we are deciding on changing our ISP....We got another down time yesterday :angry: ...From morning 9 to 5.30 pm....Looks like the Tata guys are giving a boost to our plan of changing the ISP... 😛

 

[sarahpinto]

Today I saw our bill for the last month....BIG SURPRISE....They have billed only for 10 days i.e they have considered those 'down times'...we got a bill of 400 + S.T

 

---

[zeda0]

thats why i changed me connection from postpaid to prepaid that way i had to suffer little loss but now im much happier after changing my connection in kolkata.