B
brickhouse
I wrote to Airtel that my Speed hasn't been doubled as they promised till now.
An Airtel Executive calls me and tell me that my 2mbps plan Rs.1999 is not eligible
So i asked him if not double speeds then why not decrease my tariff as 1mbps users are getting 2mbps speeds after their speed were doubled and they are just paying their 1mbps tariffs Rs.1399.
He tells me i can go to the 1mbps Rs.1399 Plan and i would get 2mbps doubled speed.So i told him to send me a confirmation letter and email saying that my current 2mbps speed will be available at Rs1399 1mbps plan.He said he will do it and and call me back for confirmation
He calls back and now he has a new excuse.He says he asked all his senior executives and says that the double speeds plan is only for Airtel Dth+Broadband customers.I told him that m friend who just has an Airtel broadband connection got his speeds doubled from 1mbps to 2mbps.He says it couldn't be possible.
I told him that i will write back after checking with my friend.I have asked my friend and yes he doesn't have an Airtel DTH connection and still got double speeds from 1mbps to 2mbps
They just don't stop giving excuses
Email
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 25/06/2010 and as per the telephonic
conversation with you on your alternate number, you have
requested for the Double Speed for your
Airtel fixed line
With regards to below e-mail, we regret to inform you that we are unable to
process your request as the Double speed plans are applicable only for the
DTH customers.
It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.
For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.west@airtel.in
Assuring you the best of our services at all times.
Regards,
Customer Care Officer
Airtel Telemedia Services.
An Airtel Executive calls me and tell me that my 2mbps plan Rs.1999 is not eligible
So i asked him if not double speeds then why not decrease my tariff as 1mbps users are getting 2mbps speeds after their speed were doubled and they are just paying their 1mbps tariffs Rs.1399.
He tells me i can go to the 1mbps Rs.1399 Plan and i would get 2mbps doubled speed.So i told him to send me a confirmation letter and email saying that my current 2mbps speed will be available at Rs1399 1mbps plan.He said he will do it and and call me back for confirmation
He calls back and now he has a new excuse.He says he asked all his senior executives and says that the double speeds plan is only for Airtel Dth+Broadband customers.I told him that m friend who just has an Airtel broadband connection got his speeds doubled from 1mbps to 2mbps.He says it couldn't be possible.
I told him that i will write back after checking with my friend.I have asked my friend and yes he doesn't have an Airtel DTH connection and still got double speeds from 1mbps to 2mbps
They just don't stop giving excuses
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 25/06/2010 and as per the telephonic
conversation with you on your alternate number, you have
requested for the Double Speed for your
Airtel fixed line
With regards to below e-mail, we regret to inform you that we are unable to
process your request as the Double speed plans are applicable only for the
DTH customers.
It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.
For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.west@airtel.in
Assuring you the best of our services at all times.
Regards,
Customer Care Officer
Airtel Telemedia Services.
