This is ridiculous:notallowed::notallowed::notallowed::notallowed: I don't know why they call it 'Selfcare Portal' when most of the important selfcare features i.e. Online Bill Payment and Plan Change links doesnt work.
I'm trying to change my broadband plan from HomeCombo 500C to BBG Combo 600 through the new Selfcare Portal i.e.
Loading Portal...
From the last few days, i'm getting the same error even after filling the required details properly. The error says 'Please select one from the list of modem types', whereas there is nothing so called 'List of Modem Types' in the page.
I have also tried it in different PCs and even different Web Browsers without any positive outcome
🙁
Following are the screenshots of the same.
In the below images i can see that by default a modem type is selected already viz. BB_MODEM_Type-B1
http://img80.imageshack.us/img80/4070/screen1hy.jpg
Here, i've selected all the details required by me including the plan to which i want to migrate to....
http://img178.imageshack.us/img178/4870/screen2rz.jpg
This is the error i'm getting. You can notice there is no list where modem type can be selected. I even tried selecting 'Modem Installation Required' to 'Yes'. But the same error pops up.
http://img837.imageshack.us/img837/3893/screen3gy.jpg
I also wanted to know whether anyone has used the Selfcare Portal to change broadband plan successfully.