After the recent upgrade in their broadband plans , Beam Telecom is going real crap. Now a days I have internet disconnection almost daily and to add into it the connection goes off for as long as 2,3 days.
Following are the list of the disconnection that I had alone in the month of May,2010 till now (and hope to have lot more till the end of the month) and the corresponding TicketId that I got from them (which really doesn't mean anything to them)
02/05 - 692454
03/05 - 693367
05/05 - 696842
08/05 - 702682
11/05 - 709838
15/05 - 716828
15/05 - 717410
15/05 - 718441
Updates
19/05 - 727596 (Outage 20hrs)
21/05 - 733514 (Outage every 1hr)
So for the people looking for new broadband connection..My advise for now Stay Away from Beam Telecom.. don't get lured with it's attractive plan ..those plans makes sense only when you have internet connection..
Victim of Beam Telecom
Ujwol Shrestha
Updates (May 31, 2010)
Quick update again. Looks like Beam heard my voice finally and able to resolve the root cause of my disconnection problem. They came to meet me personally some 10 days ago and explained me why I am having such frequent disconnection. As per them the actual problem was that their BONT Box (Beam Optical Network Terminator) which they have installed on my apartment premises had gone out of order due to recent power fluctuation and they had already placed order for replacement of it with the new box and had been waiting for it. So finally they said that they replaced it with new BONT Box and assured me that I will not have such disconnection problem anymore. I couldn’t believe it first so I have been waiting and watching it for 10 days now. Good news is I don’t have a single disconnection in the last 10 days and connection is working smoothly as before. The area in-charge of Beam Telecom is also personally in touch with me to get the status on the connection. Apart from that they also seem to have upgraded the number of customer service lines so you don’t need to wait so long for getting your call to be answered. So overall, all seems to be well now with Beam Telecom. Hope it continues.
Following are the list of the disconnection that I had alone in the month of May,2010 till now (and hope to have lot more till the end of the month) and the corresponding TicketId that I got from them (which really doesn't mean anything to them)
02/05 - 692454
03/05 - 693367
05/05 - 696842
08/05 - 702682
11/05 - 709838
15/05 - 716828
15/05 - 717410
15/05 - 718441
Updates
19/05 - 727596 (Outage 20hrs)
21/05 - 733514 (Outage every 1hr)
So for the people looking for new broadband connection..My advise for now Stay Away from Beam Telecom.. don't get lured with it's attractive plan ..those plans makes sense only when you have internet connection..
Victim of Beam Telecom
Ujwol Shrestha
Updates (May 31, 2010)
Quick update again. Looks like Beam heard my voice finally and able to resolve the root cause of my disconnection problem. They came to meet me personally some 10 days ago and explained me why I am having such frequent disconnection. As per them the actual problem was that their BONT Box (Beam Optical Network Terminator) which they have installed on my apartment premises had gone out of order due to recent power fluctuation and they had already placed order for replacement of it with the new box and had been waiting for it. So finally they said that they replaced it with new BONT Box and assured me that I will not have such disconnection problem anymore. I couldn’t believe it first so I have been waiting and watching it for 10 days now. Good news is I don’t have a single disconnection in the last 10 days and connection is working smoothly as before. The area in-charge of Beam Telecom is also personally in touch with me to get the status on the connection. Apart from that they also seem to have upgraded the number of customer service lines so you don’t need to wait so long for getting your call to be answered. So overall, all seems to be well now with Beam Telecom. Hope it continues.