NEW DELHI: Empowering India’s 500 million plus mobile users, the country’s telecom regulator has decided to set up an online customer redressal
mechanism, providing a platform for dissatisfied consumers to express their complaints against their service providers.
Put simply, any customer can log on to this web-based system, that will be maintained by Trai, to register complaints, violations or any other grievance against their mobile operator. This independent platform will work on a real-time basis, implying that the operator in question will immediately get the complaint, a top Trai official told ET.
Mobile users may soon get to post complaints on Trai website- Telecom-News By Industry-News-The Economic Times
mechanism, providing a platform for dissatisfied consumers to express their complaints against their service providers.
Put simply, any customer can log on to this web-based system, that will be maintained by Trai, to register complaints, violations or any other grievance against their mobile operator. This independent platform will work on a real-time basis, implying that the operator in question will immediately get the complaint, a top Trai official told ET.
Mobile users may soon get to post complaints on Trai website- Telecom-News By Industry-News-The Economic Times