Sify disconnects me after every half hour

Ryan

Regulars
[OP]
Regulars
Nov 6, 2004
397
0
Gurgaon
I don't know what's wrong. But I am using sify over a router and after every half hour, my net connection goes haywire. I get disconnected. I have to reconnect every time. Also, I don't think I noticed the disconnect every half hour without the router. Strange. I'm in delhi and I wish I had more ISPs to choose from.
 

ujjwal

Regular
Regulars
Oct 17, 2004
358
0
You should call up Sify customer care and ask them to disable heartbeating for your account. You can also use the chat page on the customer care home.
 

power

supersupersuper...
Regulars
Dec 19, 2004
1,349
4
do they disable if we say ?? Hmmm then how abt logging in and killing client program to save some ram :lol:
 


F

Fred

I wouldn't recommend killing easy sify as it reconnects when you get logged out.
 

ujjwal

Regular
Regulars
Oct 17, 2004
358
0
I talked to someone on the customer care chat page (catherine_p) and got it disabled ... no problem with that
 

Ryan

Regulars
[OP]
Regulars
Nov 6, 2004
397
0
Gurgaon
actually I called up customer care and they said they had to disable something called VPN.
 


infernalproteus

The Goan
Regulars
Nov 8, 2004
312
7
If heartbeat is enabled for your account (which it is by default), sify will log you off in 20 minutes or so if it does not receive a hearbeat from you.Now, their default client will send the heartbeat if enabled, but it is unable to receive a response from the server because you are using a router. If it fails to recieve a response, after about 3 tries, it simly stops sending further beats and Sify logs you out in 20 minutes.Simplest thing if you want to continue using the default client with your router setup is to do as ujjwal suggested. Call them up and tell them to disable the heartbeat.IP
 

ogtripleog

Regular
Regulars
Sep 11, 2004
774
0
what's vpn? i think i have to get that disabled too.. i get logged off every half hour too
 

inetbum

Regulars
Regulars
Oct 30, 2004
1,039
1
VPN = Virtual Private Network.What relation does it have with the Heartbeat service I wonder.