I've waited for a long time to rant about this...pathetic experience. Wanted to let people know how bad Tata Indicom can get.. The connection was given smoothly and fast enough..the problem started when it stopped working from the 3rd day onwards. Customer service is capable of providing only the most inane advice 'please right click on network neighbourhood icon' or 'madam please pull out the cable and connect it again'. Finally they gave me a complaint number and promised to get back. About a week later I called them and enquired. They told me my complaint was closed because they were unable to reach me!!! I imagine a complaint is solved if the problem is solved. Tata Indicom believes that if the customer can't be reached the problem is over (or at least, silent). Over the next two months, this pattern continued. I acquired 10 more complaint numbers. I was not allowed to speak to any engineer (they call when they feel like it). Finally I gathered it was a faulty switch. The crux of the problem - the cable and switch are maintained by the local cable operator. If it stops working, Tata guys have to co-ordinate with him to repair it. And we all know how slithery cable operators can be. I've sat and waited for this one 2 days in a row. E mails to the customer service go unanswered. I reached the point where I considered disconnecting the service and demanding refund, but they told me there is no provision for refund. Not even if I have pre-paid for a service that does not work. Instead they will extend the subscription. what will I do with an extension of a non-working connection - is a question that they obviously can't answer. Finally I was put out of my misery 2 weeks ago. The rats chewed my cable Since there is no hope in hell that they will replace it, I am released from this miserable marraige and eyeing an MTNL connection!