I fully concur with all the other members that Tata Indicom has very poor customer service. Which to me is a symptom of poor management.I called up the customer service inquiring about the prepaid service, but later decided to go for postpaid service. I called them back telling them that I have decided for postpaid service, and would like to sign up for one (Infinity 256). I was informed that within 72 hours a representative will contact me after checking the feasibility at my location.Guess what! within two hours a representative called telling that the connection is feasible. Right after I hung up another representative called saying the same. Both of them trying to sell me what I did not ask for, i.e. prepaid plan. I fixed up with one of them to come to my house and have me sign the application and collect the money (installation charge and security deposit). I was promised a connection in four days. They took the money and never called back for about six days. In the meantime I inquired with them and was told that all is well and the engineers are working on the new connection. On the sixth day a woman called saying that the check has been received and within one to six days an engineer will call. I waited for about three days and inquired with the customer service. The guy told me that the reason for the delay is that I have not paid. I tried to tell him that I have given a check about eight to ten days back, and one of the representatives called me and confirmed the fact. But this guy would not agree. He said that the person who I made the payment to must have not forwarded the check to the Company. He even said that the person you gave the check to must be a cable guy and what ever he does is not the Company’s concern. So until the Company receives the money nothing can be done. The point to note is that the person who collected the check was “Authorized Direct Selling Agent” by VSNL for Patpargang, Delhi region. In the mean time the check cleared my account. If that had not happened I would have stopped the payment on the check.Soon after that I received an email that feasibility is not possible at my location. I called the customer service again asking for refund. I was told that the request has been made to the concerned department, and I should receive the check within seven days. Let’s see what happens!!My point is, 1) why collect the money before checking the feasibility. 2) Every time I called them I had to tell them the whole story, give them every detail, from check number to phone number. They had no idea what was going on.In conclusion, go with Tata Indicom only if you are sure that feasibility is possible. They will take the money and keep it with them for many days before returning. I am assuming I will get back my money within the promised time period. Well it remains to be seen.To be continued……….