BSNL Broadband Billing Problems

pupudada

Regulars
[OP]
Regulars
May 11, 2005
409
1
Well friends, sorry if I have linked to another forum, but it is the only way to make you all aware of the acute danger that lies ahead for you all BSNL users.

Code:
http://www.vinuthomas.com/Forums/viewtopic/t=1586.html
With respect to Mr. Mehta's posts in another thread (link given above), I want to know your opinions please. BSNL had offered `Free Night Usage' between the hours 2am to 8am. This had been specified in their website. There were no details given that one would have to log off before 2am and re-login again after 2am.. and then log-off again before 8am.

When I questioned the helpdesk of `BSNL' in Kolkata (conversation recorded), I asked specifically `(a) If I login at 1.30am and continue till 4am; (B) If I login at 3am and log off at 8.30am'.. the person on the other side said that they have the means to check that and only the time between (a)1.30am to 2am; and (B) 8am to 8.30am; would be charged. This entire thing is being contradicted by what Mr. Mehta has written. Are their different sets of rules for different circles of `BSNL'?

When I pointed out the problem of the servers' clock being advanced by 10 minutes to Mr. Mehta, the advise given was that one should login at 2.30am and log off at 7.30am.. Well why cant they change their offer to, say between, 1.30am to 8.30am and request people to login by 2am and log-off by 8am? This is also the first time I've heard the request from an ISP requesting me to change my clock according to the time of that in their servers!

One thing is for sure... BSNL knew that its servers clock were advanced by 10 minutes due to resetting of it's servers. They should have notified everyone immediately about the same. This post clearly shows that the problems started on the 22nd of October.

Code:
http://vinuthomas.com/Forums/viewtopic/t=1342/postdays=0/postorder=asc/start=120.html
speed @256Kbps 2005/09/22 02:39:41 2005/09/22 08:02:10 632263 05:22:29

Mr. Mehta has clearly stated that if there is a difference of upto 15 minutes it will be rebated, so can I be sure that I will be rebated for this usage shown below the thread above? My excess was just 2 minutes and 10 seconds. What will happen to lacs of users who are not on any forums and thus do not know about these details... Simple.. they will be billed, and God help them if they have been using their own clock for the days after 22nd of October... Taking into consideration of 5lac users @9 days (22nd to 30th October) @600MB (and accepting that they had planned to fully utilize their daytime usage and make full benefit of the free night usage).. The charges per person would stand as follows:

600MB x 9 x Rs.1.20 = Rs.6480 per user x 5,00,000 users = Rs.324,00,000,00/- (Rupees Three Hundred and Twentyfour Crores)

I guess the time has come for us to really go en-masse to the offices of `BSNL' and clarify things out. How long should we be treated as `trash'? I do hope that I get positive replies from you all and any additional inputs are most welcome. Thanks a lot for your time!

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P.S.: This was Mr. Mehta's response to my question.. What an attitude.. Heh
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YES U ALL SHOULD CLARIFY THINGS WITH BSNL OFFICE I AM VERY HAPPY THAT U R SUGGESTING US TO GIVE THE INFORMATION OF TIME OF LOGGING IN AND OUT SO WE WILL FORWARD THIS IDEA TO BSNL MAIN BRANCH AND IF IT IS APPROVED U WILL FAST SEE THE CHANGES ON THE GIVING INFO ABOUT LOGGING OUT AND IN.AND MORE I AM TELLING U THAT OUR OFFICERS R THINKING THAT 1 GB IS TOO MUCH FOR THE USERS AND THEY WILL NOT ACCESS TOO MUCH BUT NOW THEY R RELIASING THAT THEY R OUT OF BANDWIDTH AS USERS R DOWNLOADING 10 GB PER MONTH AFTER THE FREE SCHEME SO UR PROBLEM IS UNDER PROCESS AS SOON I WILL COME TO KNOW ABOUT THE LOGGING INFO ON BSNL SITE I WILL INFORM ALL OF U
 
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renu

Newbie
Jun 15, 2009
1
1
pls give me information how much we used net..bcoz downloading is unlimited in bsnl 639+ tax plan...but bill got 200 above..why....
 
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rizwanulhafiz

Newbie
Jun 18, 2009
1
0
just today i been registered for the forum . i m here to say that my broad band billing as usage portal is not proper


2009-05-02 21:10:09 2009-05-02 23:26:16 42377 25562 67939 67939
2009-05-02 14:09:42 2009-05-02 18:31:29 180108 156888 336996 336996
2009-05-02 13:12:45 2009-05-02 14:08:04 9660 3585 13245 13245
2009-05-02 04:55:25 2009-05-02 07:52:05 249347 38201 287548 02009-05-01 20:56:49 2009-05-01 23:27:01 73616 39466 113082 113082
2009-05-01 19:32:14 2009-05-01 19:33:11 205 34 239 239
2009-05-01 16:40:23 2009-05-01 19:28:29 104831 21973 126804 126804
2009-05-01 02:03:07 2009-05-01 08:02:27 218210 21181 239391 0
2009-05-01 01:32:39 2009-05-01 12:18:59 966112 200831 1166943 1166943
you are requested to give ur remarks if the reading looks good for first two from bottom , actually i first connected at 1.32 am and stop before 2.00 am and reconnected at 2.03 am again which is quite clear from the usage portal but it showed that i havent disconnected at all and first reading shows it stoped at 12.18 pm plese help me and give me some logics to fight with bsnl fellow
 

meetdilip

Computer Addict
Regulars
Apr 15, 2009
4,309
159
Difficult to understand. Please post a screen shot after blackening personal details.
 

essbebe

MODERATOR
Regulars
Aug 20, 2006
9,804
81
2009-05-01 01:32:39 2009-05-01 12:18:59 966112 200831 1166943 1166943

seems incorrect entry. for closing time.
 


meetdilip

Computer Addict
Regulars
Apr 15, 2009
4,309
159
Some server error it seems. Please talk to Senior Divisional Engineer (SDE) about incorrect readings.