Sorry to hear you guys had a tough time with Reliance - see, the people who are the "Reliance Business Partners" for JP Nagar etc is "Gemnet". They came to install 3 days after the paperwork was done, and everything was done quite professionally. And no, they didn't borrow my cell phone, they used thier own 🙂About the connection, things have settled down quite well - average 65KBps download speeds on torrents, with 15KBps capped upload. Managing to pull down a little over 4.2 GB in a day.