Getting Horrible Speed on BSNL BB ULD 675 (5GB/Day Plan)

doctorjain

Member
[OP]
May 4, 2018
33
4
Hello! I am using BSNL Broadband from 10 years. I am current using plan of BB 675 ULD also called 5 GB/day plan (Upto 10 Mbps till 5 GB/day, Upto 2 Mbps beyond) for which I pay around 800 rupees after taxes. Till last month I use to get 3-4 mbps speed during day and upto 6 mbps at night. But from last 3 weeks the DSL was getting on and off and the internet connectivity was keeping lost. So I made a complaint and they send line man to change the port last week. Since I one week I am getting such a horrible download speed of around 0.78 mbps but stable connection on my broadband. Now whenever I make complaint, they this is the best speed you can get. I am very angry at this kind of service and want to make a complaint to the apex. Please tell me the procedure to make complaint against this service. And what is wrong with my connection here?

Here you can see the speed: Speedtest by Ookla - The Global Broadband Speed Test

Attaching the details of the connection:

 

doctorjain

Member
[OP]
May 4, 2018
33
4
Already did complaint! They are asking me to buy a new connection. Otherwise such such poor speed.
 


varkey

Regulars
Jun 11, 2006
637
217
How far away are you from the exchange? Your line appears to have degraded over time or there is some damage.
Check if FTTH is available in your area and migrate to that if possible.
 

doctorjain

Member
[OP]
May 4, 2018
33
4
@varkey The exchange is 2 km away. No, there is in fiber optics in my small town. The only option is this broadband or there is one bsnl wireless broadband they are offering me where I will get 250GB data at upto 15mbps for Rs. 499+tax and for an antena they will post after security deposit of 2950 rupees. They said it's called wireless broadband, both telephone and internet will work. This is not Wi-Max but wireless broadband as per the office. I am skeptical for this as there is no mentioning in bsnl website.
 

varkey

Regulars
Jun 11, 2006
637
217
Yes, its called broadband over WiFi and it appears to be circle/state specific. Check your circle specific website and see if it's there.

Source


Although not sure how the performance would be, there are few threads about it in this forum too I think.

Regarding DSL broadband, try complaining and see if they can switch you to a different better line/port on their side.
 


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doctorjain

Member
[OP]
May 4, 2018
33
4
Still getting poor speed on broadband (1.1 mbps)
I requested for the new connection from 10 days and that with promo offer of 20 mbps till 10 GB/ day for 291 rupees.
They said give us couple of days as there is some issue in the server. Let's see. I will update here.
 
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doctorjain

Member
[OP]
May 4, 2018
33
4
Hello! yesterday I get the new connection with promo offer of 20 mbps till 10 GB/ day for 291 rupees.

Now the telephone exchange is around 500m from my house. But still getting half speed (10 mbps) instead of 20 mbps as per the plan. What should I do now?






 

varkey

Regulars
Jun 11, 2006
637
217
Attainable rate looks good, so the line quality is way better. They have limited your profile to 12 Mbps or so, you need to ask them to up the line rate.
 
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doctorjain

Member
[OP]
May 4, 2018
33
4
Yeah! Attainable rate is now coming 23000 this means it can get speed to 20 mbps for sure. SNR upstream is 8 dB and downstream is 14dB. I will ask the JTO to up my line rate to 20 mbps as per the plan.
As per lineman he said the exchange has full of connection and you will get this much because of load.
 
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