Hathway Cable & Datacom — hathway broadband - refund & deactivation

Shakti@2019

New Member
[OP]
Apr 23, 2019
1
0
Hi, I need to relocate within the city(Bangalore) when I requested Hathway to transfer my internet connection, they informed me that the broadband service is not available in the new location hence I have to disconnect the service. However when I asked them what is the procedure to disconnect they told their billing and technical team will call me back.

However even after I followed up with customer care multiple times, I am yet to get any call back from them.

I had paid money for 6 months package and after 2 months of usage i will be disconnecting. Hence when I asked about the refund, the one of the customer care executives told that I will get back pro-rated basis refund and the billing team will call me back for refund details.

But there is literally no communication from Hathway side.

I want to disconnect the service by April 26 2019.
 

varkey

Regulars
Jun 11, 2006
631
215
Maybe insist on getting a disconnection request or ticket created, and then escalate it through Twitter?
 
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