How to deal with Hathway tele-callers?

anirdb55

New Member
[OP]
Apr 12, 2019
2
0
Dear Members,

So I had the misfortune of subscribing to Hathway as my Broadband provider in Mumbai. Due to their pathetic customer service and attitude, I finally stopped using the connection in April 2018 having paid all dues.

Since then, every day, their tele-callers have been harrassing me through calls. It's random calls from random numbers throughout the week-days. Pleading, requesting, shouting haven't changed anything. Complaints using Twitter handles, tagging sleeping TRAI's official handle haven't changed anything either.

Can you suggest me a way to deal with it?

I have also made a thread about this issue at Reddit available at: Source


PS: From their twitter handle, it does seem that this targetted harrassment of erstwhile customers is their tried and tested business tactics. Loads of complaints there are exactly like mine.
 

webie

Regulars
Aug 21, 2015
321
52
Same issue but with RBL credit card though. I am guessing they aren't really RBL, they are 3rd party , sales agents of RBL.
 

ajgamer

Regulars
Dec 28, 2014
1,710
206
Hi, It's Hathway's army of Sales and Marketing team which calls you daily and ask you for the renewal.

The max. you can do in this case is this: FIR or Complaint in the Consumer Forum.

I know what you're talking about since I have not renewed Hathway for some time in recent months because I was testing this shit Excitel Broadband.

So, Hathway would call me daily and ask for the renewal.

And, RBL Bank's Team calls me 4-5 times per month. It's not that frequent as Hathway calls almost daily and that too 3-4 times daily.
 


Citrus

Regulars
Dec 9, 2010
1,044
154
Sikkim
You have DND activated on your number? If you have DND activated but still receive marketing calls, dial 1909 and lodge a complaint.
 

Mr_mime

Regulars
Feb 18, 2017
194
45
Just say wrong number and block that number, they will eventually run out of numbers.
Vodafone did the same thing to me few years ago and I blocked every number they called from.
 

anirdb55

New Member
[OP]
Apr 12, 2019
2
0
Thanks for all the suggestions. Since I have DND activated, I will lodge a complaint as suggested. Thanks.
 


ajgamer

Regulars
Dec 28, 2014
1,710
206
Hathway's Customer Retention and Renewal Calls doesn't come under DND.

Top of that, they call from normal sim cards which any mobile company can't suspect it as sales and marketing.

That's the reason all those other network company calling for the port or similar number offers calls don't face DND issue because they use normal number to call.

DND won't help you.

RBLs calls come under DND if we are not their customer yet or haven't filled the concent of call (overwriiting DND).
 

Sushubh

Administrator
Oct 29, 2004
418,253
13,009
Gurugram
i had a similar issue with videocon d2h. multiple calls every day from different numbers.
luckily most of them were already identified as spam by google caller id engine.
finally forced me to turn the disable call option for identified spam calls.