I am on Rs 1199/- plan. So according to the plan, the benefits are 10 Mbps till 20 GB FUP each day then after that 2 Mbps. Yesterday (26 Jan 2019) by night, apparently I exceeded my daily FUP limit and my speeds dropped to 2 Mbps.
However, the speed hasn't been restored yet according to my plan. Instead, BSNL started showing me the page either to upgrade or decline (and browse with lower speeds FOR REST OF THE MONTH). Obviously, I had to decline in order to browse the internet.
Speeds I used to get before
Source
Speeds I am getting today
Source
So my question is, are they going to restore my speed? Or do I have to file a complaint? This is problematic because what if they decide to do the same on an earlier date next month.
UPDATE: APPARENTLY WHEN THE BSNL GUY OFFERED ME 3 BUNDLED SIMS SAYING IT WAS OFFERED WITH MY CURRENT 1199 PLAN. BSNL CHANGED MY PLAN FROM 10 Mbps 20 GB/DAY TO 30 GB FUP FOR THE MONTH.
However, the speed hasn't been restored yet according to my plan. Instead, BSNL started showing me the page either to upgrade or decline (and browse with lower speeds FOR REST OF THE MONTH). Obviously, I had to decline in order to browse the internet.
Speeds I used to get before
Source
Speeds I am getting today
Source
So my question is, are they going to restore my speed? Or do I have to file a complaint? This is problematic because what if they decide to do the same on an earlier date next month.
UPDATE: APPARENTLY WHEN THE BSNL GUY OFFERED ME 3 BUNDLED SIMS SAYING IT WAS OFFERED WITH MY CURRENT 1199 PLAN. BSNL CHANGED MY PLAN FROM 10 Mbps 20 GB/DAY TO 30 GB FUP FOR THE MONTH.
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