They can afford to loose customers, but can't afford to reply to queries in email.
On 26 June 2018 I raised a relocation query, and even after 3-4 followup emails there was no reply. I stopped recharging hathway thinking that I will recharge only after they reply.
I got 12-15 calls asking why I am not recharging.told whole story to everyone, and everyone said they will look into this.but the reply was never sent.
Now(11 Dec 2018) they decided to take back the modem/router as I am not recharging.and I am happily throwing it on their face. Worst service ever.
PS. emails were sent to helpdeskpune@hathway.net and billingdesk@hathway.net
Apart from this there were regular frequent disconnections which lasted 2-5 hours. Unreliable. Speed was okay [only when it worked🙂 ]
On 26 June 2018 I raised a relocation query, and even after 3-4 followup emails there was no reply. I stopped recharging hathway thinking that I will recharge only after they reply.
I got 12-15 calls asking why I am not recharging.told whole story to everyone, and everyone said they will look into this.but the reply was never sent.
Now(11 Dec 2018) they decided to take back the modem/router as I am not recharging.and I am happily throwing it on their face. Worst service ever.
PS. emails were sent to helpdeskpune@hathway.net and billingdesk@hathway.net
Apart from this there were regular frequent disconnections which lasted 2-5 hours. Unreliable. Speed was okay [only when it worked🙂 ]