My exprience when shopping at multilinkonline [dot] com via PayUMoney

varkey

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Jun 11, 2006
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@pothi Try these, these are the email addresses from which I have got responses from them.

blr.multilinkindia@gmail.com
raj@multilinkonline.com
sales.multilinkindia@gmail.com

Yeah their prices are great. When I last checked, the hap ac2 wasn't available from them and I got it at a higher price of around 6.2k from another provider, nice to see that its available with Multilink for 5.2k or so including shipping.

From the look of it I don't think they are trying to scam you, its probably just stuck somewhere in the chain
 
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varkey

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Jun 11, 2006
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Also, here is the contact info of the person who responded to my enquiry regarding the hap ac2 in July, I think he might be responsible for the online orders as well.

Shabnam Khan

HP: +91 8826893854

LL: 011-41617562/7992 VOIP 1404
 
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pothi

[OP]
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Aug 5, 2008
481
116
Srivilliputhur / Madurai (TN)
Here's the reply from PayUMoney...

Hi Pothi,

Greetings from PayUmoney!!

We apologize for the delay in our response.

Please be informed that PayUmoney is a payment aggregator who helps merchants and customers to do online transactions.

We settle the amount to the merchant after every successful transaction. Only merchant is responsible for delivery of product & services and provides refund/replacement.

Further, the said payment ID ### is successful. We request you to contact the merchant (Multilink Computers Pvt Ltd) regarding the transaction at the below contact details:

Merchant support email - multilinkindia@gmail.com

Feel free to get back to us for any other clarification.

Regards,
###
PayUmoney Team
 

pothi

[OP]
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Aug 5, 2008
481
116
Srivilliputhur / Madurai (TN)
Not yet via email. But, I called "Shabnam Khan" in the aforementioned number a few minutes ago. Asked me to call again in the morning to get in touch with the right person. I will update here how everything goes through. Thanks.
 


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pothi

[OP]
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Aug 5, 2008
481
116
Srivilliputhur / Madurai (TN)
Being bit impatient (for a reply via FB), called "Shabnam Khan" who transferred the call to the right person who gave another email (sales2.multilinkindia@gmail.com). I sent all the records (from PayUMoney, etc) that I have / had with me. Within 10 minutes, received an "order notification" email from multilink@multilinkonline.com. Basically, Multilink is going to fulfill the order now and it is being processed.

Also, contacted PayUMoney what to do in case of an unresponsive seller. Here's the reply I received...

Hi Pothi,

Greetings from PayUmoney!!

As informed earlier, the said payment ID 206098906 is successful. We request you to contact the merchant (Multilink Computers Pvt Ltd) regarding the transaction at the below contact details:

Merchant support email - multilinkindia@gmail.com

OR RAISE A CHARGE BACK WITH YOUR CARD ISSUING BANK.

Feel free to get back to us for any other clarification.

Regards,
###
PayUmoney Team
Basically, what they meant to say is that they can't issue chargeback / refund from their end. I believe It is not legally possible. In that case, they could've informed the same in a much better manner than using CAPS. Of course, we shouldn't base our opinion upon an individual employee of an organization. He / she must have had a bad day at office.

Regarding multilink, I still wonder why they haven't replied to my other emails. Even if they don't have to reply, one of them could've forwarded it to the right person within their company (that could've solved the issue in 10 minutes, rather than waiting for days to go through PayUMoney, this forum thread, then @varkey helped, then called "Shabnam Khan", and so on). I used around 6 different email addresses previously. I can't think of all emails going to spam. Because, my email is business email that I use for my business and for finance related things (such as for banks). For friends, newsletters and others, I have a different email address.

Let me update the thread's headline a little bit. It's bit harsh at the moment. I don't see anything out-rightly wrong from mulitlink or payumoney. They just seem to have their own policies (not replying to previous emails is still a mystery, though). As both are big players in India, they could've definitely done a little better.

As I was writing this, I got another email from sales2.multilinkindia@gmail.com mentioning that the material would be dispatched today itself.

I'd like to thank all who joined in this conversation, particularly @varkey . It may not have resolved so quickly without your help here. My bank is bit far away from my home, so I may have had to spend at least a day if I chose to file a chargeback instead.
 
Last edited:
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varkey

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Jun 11, 2006
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Glad to know that its finally resolved @pothi Yep they certainly need to get their act together regarding communication.
 
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igloo

Not just Internet.
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Sep 5, 2008
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New Delhi
My bank is bit far away from my home, so I may have had to spend at least a day if I chose to file a chargeback instead.
Don't know about Axis but with citibank and yesbank you need to download chargeback form, fill n sign it and send a scan copy to email address. No need to visit bank. Also most time you get the amount if you got proof as merchant also need to show delivery proof.
 
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