Today, my internet went down (like every week or so). So, I called my LCO and he sent a technician. As, he couldn't fix it so he started saying that your wire has gone lose and you should change it. And when i asked him he said it will cost 15rs per metre. I ignored it and later he went to fix the internet somewhere outside near a pole. After spending there quite a few minutes fixing it. He called me again and said I can't fix it your wire is broken at places and it must be changed. Considering it's been only 4-5 months since installation of my connection I said the connection is new and how can a wire go bad so early. Anyways long story short, they want me to pay around 1000 bucks for wire change and LCO guy is not even aware of it when i told him (he was like sir mujhe nahi pata iss bare mai. wo hi sara field work karta hai and then mum for a minute). Later in the evening the technician called again asking for wire change and I told him i am not going to pay for it as i am not responsible for whatever happens outside. Also, I had a bad experience with Excitel anyways. My LCO has not even installed the power backup and everytime when theres a powercut Internet goes down. Too many downtimes too. Also, calling Excitel customer care and sharing this issue was pretty useless (as they couldn't care less). Now, I have recharged my Siti broadband again and not going to use excitel from now on.