Hello All, Airtel FTTH first hand experience in Bangalore is
AWEFUL. &
ANNOYING... Submitted forms on 29th August. No update till 5 days then suddenly call comes from DSA on confusion on plan which i had chosen. Then he logs in my form and Airtel installation guy calls on 6th september and install just Fibre to Home cable ONLY. yes i repeat ONLY. On 7th after stiff followup, he comes and install
Router & ONU(optical network Unit). ONU seems used and second hand from Huwaie. Wifi router is
D-Link. NOW here start the circus, It took some 45 min for him to activate line as FTTH connection in our area is new and activate page throws Errors, 2ndly landline activation is unsuccessful and he struggles tooth and nail and leaves from my house only to be told that Landline will activated later and it is not in his hand. Now in front of him i did speed test and to my surprise Sales DSA has put some 40Mbps plan instead of 100 mbps. I called up sales DSA who seems to be local cable operator turned Airtel franchisee and
Mafia Don and he gives some bullshit reason and blabber and behave rude and tells me that i have given only 1000 Rs for connection and for FTTH it is 3000 and now plan will have to be changed. i was very annoyed and started shouting on him and again he cuts the line. I had clearly selected 100 mbps 180 GB plan for 1499 and they have activated same price 40mbps. Not sure how is it possible same money but different speeds...
Now i am left with non working landline and lesser speeds even with FTTH line. Airtel CC is slow and works on snail speed. complaints have been taken but no body calls back from Airtel.
Please guide and suggest?