Reliance Broadband refusing to refund me ₹300 by unlimited delays and no information

smartflight

[OP]
Regulars
Aug 19, 2007
82
9
Delhi-NCR
Long story short, cut my connection with Reliance on 06-02-2017 and moved to a local ISP. Best thing I ever did. Since I had paid my bill in advance (prepaid), I asked for a refund.

First they refused to acknowledge that they owed me ₹300 and not ₹170 (both approximate values). When I finally got them to acknowledge it, they told me to wait "45-60 days" for a DD/cheque to arrive at my billing address.

I waited 60 days. Didn't get anything, as I expected. Wrote to them. Got a generic response -- my issue will be solved "on priority."
It's been a total of 74 days now and despite asking Reliance several times, they are ignoring my requests to provide a reason why I have not yet received the refund or even the dispatch details. Each time I get a generic response of how my issue is being solved "on priority."

Lost all hope with emailing them now. Looking forward to see them in consumer court in the coming months. Does anyone have any helpful pointers in this regard?
 

Sushubh

Administrator
Oct 29, 2004
415,412
12,849
Gurugram
this reminds me that i have to get a refund of around rs. 250 from reliance as well. usually they do send the cheques. i have received refund cheques from rcom two times. one of them was for an amount of rs. 4.5! not kidding. i had sent a mail when i had switched over to kindle and i was given the same response. from my past experiences, the cheque does come but after such a long time that you are confused about the reason for the cheque. i suppose i can send another mail but i doubt it would change anything.

sigh. it seems that they have emptied my account!

 

RCOMcare

Regulars
Jan 28, 2012
30
0
Dear Sushubh,

We are so sorry and highly regret the issue faced by you. Would request you to please visit: Reliance Mobile from a computer and register your complaint. We assure you that our representative will get in touch with you shortly.

Regards,
Reliance Communications

Dear Smartflight,

Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: Reliance Mobile we assure you that we will get the same addressed and fixed on priority.

Regards,
Reliance Communications
 


smartflight

[OP]
Regulars
Aug 19, 2007
82
9
Delhi-NCR
this reminds me that i have to get a refund of around rs. 250 from reliance as well. usually they do send the cheques. i have received refund cheques from rcom two times. one of them was for an amount of rs. 4.5! not kidding. i had sent a mail when i had switched over to kindle and i was given the same response. from my past experiences, the cheque does come but after such a long time that you are confused about the reason for the cheque. i suppose i can send another mail but i doubt it would change anything.

sigh. it seems that they have emptied my account!

If I may ask, how long was the gap between your connection termination and receiving the cheque?

...and fixed on priority.
Regards,
Reliance Communications
*facepalm*
 

Sushubh

Administrator
Oct 29, 2004
415,412
12,849
Gurugram
heh. i am now getting weekly calls from reliance broadband people. with the exact conversation every single time. i am sure the guy calling me is the same as well. it goes something like this.

am i talking to sushubh mittal.
i am confirming your customer id blah blah.
you have not received your broadband refund correct?
i have received a mail regarding the same.
and i want to confirm that it has been processed by the backend.
but the cheque is in clearance.
i can assure you that the cheque would be dispatched as soon as it is cleared by the payments department.
thank you for taking out time to talk to us.
have a good day.
 
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smartflight

[OP]
Regulars
Aug 19, 2007
82
9
Delhi-NCR
I just decided to set up a Twitter bot to tell them everyday how many days it has been without a refund since my connection cancellation (currently 123 days).
 


Sushubh

Administrator
Oct 29, 2004
415,412
12,849
Gurugram
if you are mentioning their twitter handle in every tweet, twitter would suspend your twitter ID. has happened to me lol.
in fact, just days after i set up a bot tweeting speed test results, twitter blocked automated services that included mentions of twitter handles.
i was using ifttt. had to give up after they implemented this policy.