their business model does not allow itahh contact your lco? and ask why he removed power backup ( assuming they had it earlier )
and tbh i wish excitel rolled out their service themselves instead of relying on local cable providers. sure lcos enable them to reach out more customers but if they did it themselves their service would be so much more stable.
their business model is like reliance its cheap with shitty customer servicetheir business model does not allow it