okay so as suggested by excitel's rep here i dropped a mail on helpdesk with with proof of packet loss in it and got a response today from their lvl 2 tech team . they pinged googles dns and game server ips , tested speed via speedtest ( they didnt use fast.com or testmy.net which i believe are far more accurate )
anyways , so everything was fine , they saw packets getting request timed out in between though they were very minimal i even played counter strike for them .in real time there was a lot of loss like 1-6% like it usually happens.
they asked which games i play , i mentioned about steam platform and counterstrike and dota also mentioned ea's battlefield 4
they said that they are taking screenshots and that they will check whats wrong , that they will check excitels fiber backbone from excitel to my lco and afterwards they will check connectivity from lco to my house and if there is any loss anywhere , then they will fix it.
the guy i talked to assured me that even if i have 0.001% problem then they will rectify it. felt great that they care about their customer.
but they only took cmd pings to ips as proof. i mean that packet loss problem doesnt reflect much just in pinging ip via cmd. like when u actually play the game then u see that loss is staggering.
but still atleast they understand what packetloss is and are actually trying to rectify it.
i will keep this thread updated as i get further response from their lvl 2 tech team . lets hope it gets fixed.
anyways , so everything was fine , they saw packets getting request timed out in between though they were very minimal i even played counter strike for them .in real time there was a lot of loss like 1-6% like it usually happens.
they asked which games i play , i mentioned about steam platform and counterstrike and dota also mentioned ea's battlefield 4
they said that they are taking screenshots and that they will check whats wrong , that they will check excitels fiber backbone from excitel to my lco and afterwards they will check connectivity from lco to my house and if there is any loss anywhere , then they will fix it.
the guy i talked to assured me that even if i have 0.001% problem then they will rectify it. felt great that they care about their customer.
but they only took cmd pings to ips as proof. i mean that packet loss problem doesnt reflect much just in pinging ip via cmd. like when u actually play the game then u see that loss is staggering.
but still atleast they understand what packetloss is and are actually trying to rectify it.
i will keep this thread updated as i get further response from their lvl 2 tech team . lets hope it gets fixed.