Netflix and fast.com issues on ACT?

gopichandpai

Regular
[OP]
Regulars
Jul 2, 2008
1,382
154
Since last 2 to 3 days there is lot of buffering happening on Netflix so checked fast.com. Getting awfully slow speeds. Getting less than 1 Mbps.

Is any one else having the same issue? Complained to customer care but they don't seem to know about fast.com at all nor trying to fix the issue. They have standard answer, if you are getting good speed on speedtest.net then there is no issue.
 

Dummy

Noob Webmaster
Regulars
May 26, 2016
229
26
Chennai
Many suffer due to service outage, so right now you will get very less help i believe.
 

gopichandpai

Regular
[OP]
Regulars
Jul 2, 2008
1,382
154
Is anyone facing this issue? fast.com shows about 6 to 10 Mpbs in the day time and 500 to 600kbps in the night time. Can't stream anything at all
 


Zaphod

Regulars
Nov 2, 2015
127
36
There were some intermittent issues but they seem to have been resolved now. I am getting a minimum of 20 Mbps at fast.com even in the evenings.
 

gopichandpai

Regular
[OP]
Regulars
Jul 2, 2008
1,382
154
Thanks. I was in touch with back end team for almost every day last few days. There was some issue with their routing. They mentioned they have fixed the routing issue yesterday noon.

I get about 13 to 14Mbps max during day time on my 100Mbps connection now. I used to get only 500kbps when the issue was there.
 

gopichandpai

Regular
[OP]
Regulars
Jul 2, 2008
1,382
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The issue is back again. Is anyone on ACT or other ISPs facing slow speeds on fast.com?
 


Jay

Regulars
Sep 4, 2014
313
87
I've been getting full 100 to fast.com for a while now. Fast.com is resolving to 104.121.253.16 for me, an Akamai server. Haven't used netflix in a while so can't say how it is actual.

Code:
4  broadband.actcorp.in (202.83.20.73)  2.065 ms  2.048 ms  1.859 ms
5  broadband.actcorp.in (202.83.26.1)  1.853 ms  1.893 ms  1.919 ms
6  14.141.145.197.static-bangalore.vsnl.net.in (14.141.145.197)  19.580 ms  21.256 ms  30.433 ms
7  172.31.232.34 (172.31.232.34)  2.456 ms  2.561 ms  2.152 ms
8  219.65.110.102.static-bangalore.vsnl.net.in (219.65.110.102)  3.124 ms  2.755 ms  2.805 ms
9  a104-121-253-16.deploy.static.akamaitechnologies.com (104.121.253.16)  2.174 ms  2.384 ms  2.080 ms
 
Reactions: gopichandpai

Jay

Regulars
Sep 4, 2014
313
87
Yup. Check the tracert. I used to get just 15mbps on fast earlier. This was a recent change.
 

gopichandpai

Regular
[OP]
Regulars
Jul 2, 2008
1,382
154
4 5 ms 5 ms 6 ms broadband.actcorp.in [202.83.26.1]
5 4 ms 4 ms 2 ms 14.141.145.89.static-Bangalore.vsnl.net.in [14.141.145.89]
6 4 ms 3 ms 3 ms 172.31.232.34
7 4 ms 3 ms 3 ms 219.65.110.102.static-bangalore.vsnl.net.in [219.65.110.102]
8 3 ms 2 ms 4 ms a104-121-253-16.deploy.static.akamaitechnologies.com [104.121.253.16]

Same as yours. I am getting less than 1Mbps speed on fast.com. No idea why.