Hi,
My userId is 479122. (Complaint No: 0001421447)
I had submitted the documents and payment on 9th November. On 12th Nov, I got message the document is accepted and broadband will be connected within 10 days. On 20th I enquired about the status of connetion and was told that it will be done by 22nd and they will call me before coming for laying cable. on 22nd morning, I again called and enquired as it was already 10th day, they said cable will be layed by 23rd and connection will be active by 24th. I waited for call from them then again called in evening, when response was it will be done by 9:30 PM. Which didn't happened. Again when i called on 23rd, there was a standard response, "it has been escalated and this request is being taken on priority basis".
It has already crossed 15 days since i submitted documents.
I fear if this is the condition before they have given the connection, what will be the service when some fault happens. If i have to wait so long for getting the connection, I can wait for another 1 month before Airtel 4G tower is setup in my locality. Thankfully i didn't disconnected my airtel 4G connection. currently airtel 4G is dropping off frequently but at least I can work. If I wait for ACT to provide connection i'll be jobless for sure.
Just a thought if airtel can setup a new tower in 2 months for ticket resolution, can't ACT lay fiber cable in 10 days for new connection.
Regards,
Lokesh
My userId is 479122. (Complaint No: 0001421447)
I had submitted the documents and payment on 9th November. On 12th Nov, I got message the document is accepted and broadband will be connected within 10 days. On 20th I enquired about the status of connetion and was told that it will be done by 22nd and they will call me before coming for laying cable. on 22nd morning, I again called and enquired as it was already 10th day, they said cable will be layed by 23rd and connection will be active by 24th. I waited for call from them then again called in evening, when response was it will be done by 9:30 PM. Which didn't happened. Again when i called on 23rd, there was a standard response, "it has been escalated and this request is being taken on priority basis".
It has already crossed 15 days since i submitted documents.
I fear if this is the condition before they have given the connection, what will be the service when some fault happens. If i have to wait so long for getting the connection, I can wait for another 1 month before Airtel 4G tower is setup in my locality. Thankfully i didn't disconnected my airtel 4G connection. currently airtel 4G is dropping off frequently but at least I can work. If I wait for ACT to provide connection i'll be jobless for sure.
Just a thought if airtel can setup a new tower in 2 months for ticket resolution, can't ACT lay fiber cable in 10 days for new connection.
Regards,
Lokesh