128kbps post FUP speed ?

Messages
480
Location
Amritsar
ISP
Connect Broadband / bee ash en L Broadband
I reapplied for Connect Broadband as backup connection for some reasons. I have DSL 399 plan on this, i don't know why but they downgraded me to 128kbps from 512kbps after 1GB of use (WTF ?). I am just wondering do TRAI allow this,post FUP speed of 128kbps instead of 256kbps? Should i contact Connect customer service about this ? This is really ridiculous !
 
Any have a clue why they are giving suck ridiculous speeds ?
 
the plan clearly states -

[*]512 Kbps till 11 GB, 128 Kbps after 11 GB
[/list]3gb free usage limit
 

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