#MTNL Mumbai is in such a sorry state that when phone's go dead & a customer lodges a complaint, they just close the complaint. It happened twice to me then I used the SMS option to track the complaint. And thus is what I found. "Complaint with Docket No.5XXX is attended and found OK., Complaint Date :20-01-2020 11:09:16. Which is of course BS as no one came to my house to check. I see the linesman goofing around in my area. Needless to say I have initiated the disconnection process.