I see most of the courier services on a downgrade path, in such a scenario it is a good time if Indian Post can pull their socks. Previously all my packages used to come within 1-2 days from Metros, these days I can expect anything around 10 days, even fedex takes 3-4 days. Delivery times has increased for me.
And quality with private player has gone down too, here is a shocking story, I received a package from Bluedart day before, the guy called me from ground floor (i'm no 4th floor), here is the conversation:
Guy: Sir aap ka package aaya
Me: toh ?
Guy: Mera bag kaafi bhari hai ?
Me: toh ? use the lift
I hung up.
then he came to me, he had a big bag with lot of packages, like most of them have. Here is the conversation we had:
Me: Aapne mujhe nicke se kyu phone kiya ?
Guy: Sir bag kaafi bhari tha
Me: Toh aapne kya socha mein nicke aake delivery lunga ? Aapko agar delivery karne mein takleef hai toh aap package wapas lejaiye.
So he quietly handed me over the package and went away, no sorry nothing.