Please check reviews on multiple review sites - mouthshut, IBF, others. You'll get the picture that Spectranet is either a very unethical company or grossly incompetent. You should not waste your money on them in either case. This is an ISP that should lose its license.
1. Spectranet have many tricks to cheat you out of your money.
For example, "no refund" policy.
But, that's not the only one. Ever heard of a telecom company selling you a 1month PREPAID connection and then trying to charge for the second month - without any new connection or renewal. Well, Spectranet does exactly that. And then claim dues from you for services you never bought or used!!
2. Spectranet's billing system is completely ad-hoc. I know of people who have not been billed, and others who are fighting to get their money back because there was no service. For example, They have delays in install. But the charging starts from the date they have hidden in the system that the user will not even be aware of. If the real activation happens a month after their the system activation date, they fully charge you for that one month. And then the customer service claims that there is no provision in the system to correct the activation date!!!
How is that a customer's problem, Spectranet?
Spectranet wants to keep the money but not provide the service.
3. There is no customer service. It should be called Spectranet Customer Harassment department.
You keep calling them, and they have no record of your previous calls. You write to them to the office helpdesk email id from your registered email id to avoid losing track of the complaint. The helpdesk actually tells you they are not aware of your email!
In my case, they took advance payment for 8 months, and have only provided service for 3 months and 10 days. Since then, there is no service and no refund. After numerous follow-ups with their circle head and their appeals office, a technical guy calls me from Delhi, asks me questions and then confirms that all service logs at their end confirm my story. There are email instructions from their team to their customer service to take care of the problem. What do I get? Pre-packaged replies that they have looked at the problem, their system cannot be corrected. So, forget the money they already gobbled and just pay Spectranet more to give you a connection!!!
Please take my advice. Donate your money to the needy. Don't waste it on Spectranet.
These guys behave like cheats. My only explanation for them is in Indian mythology. Spectranet customers like me must have committed some sins in past lives. Subscription to Spectranet is a way for the almighty to make us pay for our past sins.
1. Spectranet have many tricks to cheat you out of your money.
For example, "no refund" policy.
But, that's not the only one. Ever heard of a telecom company selling you a 1month PREPAID connection and then trying to charge for the second month - without any new connection or renewal. Well, Spectranet does exactly that. And then claim dues from you for services you never bought or used!!
2. Spectranet's billing system is completely ad-hoc. I know of people who have not been billed, and others who are fighting to get their money back because there was no service. For example, They have delays in install. But the charging starts from the date they have hidden in the system that the user will not even be aware of. If the real activation happens a month after their the system activation date, they fully charge you for that one month. And then the customer service claims that there is no provision in the system to correct the activation date!!!
How is that a customer's problem, Spectranet?
Spectranet wants to keep the money but not provide the service.
3. There is no customer service. It should be called Spectranet Customer Harassment department.
You keep calling them, and they have no record of your previous calls. You write to them to the office helpdesk email id from your registered email id to avoid losing track of the complaint. The helpdesk actually tells you they are not aware of your email!
In my case, they took advance payment for 8 months, and have only provided service for 3 months and 10 days. Since then, there is no service and no refund. After numerous follow-ups with their circle head and their appeals office, a technical guy calls me from Delhi, asks me questions and then confirms that all service logs at their end confirm my story. There are email instructions from their team to their customer service to take care of the problem. What do I get? Pre-packaged replies that they have looked at the problem, their system cannot be corrected. So, forget the money they already gobbled and just pay Spectranet more to give you a connection!!!
Please take my advice. Donate your money to the needy. Don't waste it on Spectranet.
These guys behave like cheats. My only explanation for them is in Indian mythology. Spectranet customers like me must have committed some sins in past lives. Subscription to Spectranet is a way for the almighty to make us pay for our past sins.
