Worst experience in getting back Refund from ACT Fibernet

kartheek1

New Member
[OP]
Aug 14, 2015
3
0
ACT Billing Team has sent the refund amount as cheque but as i was not available at my place the post was returned to ACT head office, INDIRANAGAR branch. I have raised a complaint regarding this & they said that they will check & get back in 1 day but after 4-5 days of same story .Now they are telling that i should collect the cheque from ACT office as it is not possible to add the amount to my account.What kind of customer service is this ?
 

broadband.act

Member
May 27, 2013
489
15
Bangalore
Dear Valued Customer,

We apologize for the inconvenience caused. Please your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
 

kartheek1

New Member
[OP]
Aug 14, 2015
3
0
Hi ,

My User Id is 11253681,
User_Name- Maruthi Komera

I have been calling ACT Customer Care people from last 7 days but no proper response regarding this issue .Please add the refund amount to my ACT account as soon as possible

Regards,
Kartheek
 


broadband.act

Member
May 27, 2013
489
15
Bangalore
Dear Valued Customer,

We regret to know this and thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
 

Kunal nagar

New Member
Jun 6, 2017
2
0
Same issue with me. No status of disconnection or even refund. Please help!!

User ID: 11203138