BSNL launches Customer Care Portal

[seshu]

BSNL launches Customer Care PortalWith a view to provide all services from one point to its customers, BSNL
has launched Customer Care Portal. The portal shall initially provide services
in three circles namely Rajasthan, Andhra Pradesh and Kerala.
... ... ...
The customer care portal is available at http://portal.bsnl.in/bsnlcca/login.aspx

 

[hemapriya]

10x for info.

 

[krishnudur]

yep but cant activate a phone a/c even after 24 hrs of registration thru portal. Is it for whole of ap .

 

[seshu]

^ the portal is for the whole of Andhra Pradesh . It wasnot accepting phone number in the correct format . we had to put STD code in the first box and phone number in second box . yesterday this second box was not accepting phone number . I had to paste the number !I had no problem in activating the account and login .

 

[krishnudur]

They have not yet activated my vja landline a/c still. Waiting for a confirmation email from them. Anyway is it for postpaid cell one also or only land lines

 

[seshu]

^ Mobile Services

* New CellOne Connection * New Excel Connection
* Cellone Duplicate Bills * Cellone Payments
* WLL - Tarang (Mobile) * Purchase of Excel Recharge coupons

 

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[krishnudur]

got registered after calling cust care, but links on site not working

 

[taurean]

my activation is stilllllllllllllllllll under process

 

[chethancj]

this will be an awesome service once its launched all over india:thumbsup::thumbsup:

 

[ramzo]

Is anyone aware whether this is valid for customers of kolkata, orissa, bihar , assam, etc. Please update.

 

[icar]

I am not able to BSNL Customer Care activate my Phone account on the portal, but i got a message
" You have successfully added your phone account, but you have not activated on the Web portal, please call customer care to activate "

Call to CC Ernakulam they told this facility is not available, this site is maintain by Hyderabad,

Call to CC trivandrum { to ADD TVM number } they told there is no such service,
( then after explaining about 25 min ) " this is the first time CC person is hearing" , and thy registered a complain about it!

Call to CC Ernakulam for Landline fault booking, thy told to call 198, but told then i calling from TVM, they cannot do anything!:wall:

All this is to complain my Ernakulam number, since i am now in Trivandrum!
Is there is any other number for Landline fault booking hince 198 (Cochin ) is not access able from TVM

 

[Farhaan Aman]

oh yes it is valid in all over india

 

[SledgeHammer]

I am not able to BSNL Customer Care activate my Phone account on the portal, but i got a message
" You have successfully added your phone account, but you have not activated on the Web portal, please call customer care to activate "

Call to CC Ernakulam they told this facility is not available, this site is maintain by Hyderabad,

Call to CC trivandrum { to ADD TVM number } they told there is no such service,
( then after explaining about 25 min ) " this is the first time CC person is hearing" , and thy registered a complain about it!

Call to CC Ernakulam for Landline fault booking, thy told to call 198, but told then i calling from TVM, they cannot do anything!:wall:

All this is to complain my Ernakulam number, since i am now in Trivandrum!
Is there is any other number for Landline fault booking hince 198 (Cochin ) is not access able from TVM

For Kerala guys, no way!