Unwanted Balance Deduction

simbu.rm

Newbie
Messages
4
want to lodge a complaint against Tata DOCOMO gsm services, i am Silambarasan 4m Nagapattinam using DOCOMO connection my no. is 8148892169.on date 15-6-2012 to 10-7-2012, approximately Rs.7.00/- deducted from my account(Message come that side for Data usage but i'm active for net plan),after that i call many time to customer care but no body respond my call and make mail to CC no response... i do not know the reason for the deduction but when i called many time there is no response at all is it a way to have services and no direct contect with costomer though my phone is of single use i am confirm that i have not activated anything but still than i see that balance are been going on deducting so i request u to just return my money.thank you Silambarasanmob no.-8148892169 (Tata DOCOMO)
 

DNA_Uncut

Regular
Messages
687
Location
Chennai
Since i'm also a TATA DOCOMO customer i would like to suggest to DOCOMO customers who don't know the way to de-activate any VAT services that got activated wrongly. You don't need any cce's help. Just type *191# & select VAT (1) , Check the list of services active (3) & again follow the same step & select STOP (2) to de-activate all the VAT services. Ofcourse you won't get back the balance that got deducted. But atleast the service won't be active for further deduction in the subsequent months ...
 

TATADOCOMO

Regular
Messages
379
Hi Silambarasan,We have received your complaint and we will ensure it is resolved soon.Thanks and Regards,Customer CareTata DOCOMO.
 


TATADOCOMO

Regular
Messages
379
Dear Silambarasan,The amount of Rs.2 has been adjusted in your number and the VAS service KCELEBONE has been deactivatedThanks and Regards,Customer CareTata DOCOMO.
 

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