Hi guys,
I've been using Hathway Internet for close to 3 months now (3 days left). I subscribed to their 50Mb/s 20GB plan (Post FUP 1Mb/s). Now where do I start. For the first week everything went super swift, speeds around 40-45Mb/s, I was pretty happy with the service.
Then after about 7-8 days, everything went down. Past two months I haven't been able to use my internet after 7pm. I felt lucky if I had a functional connection after 6pm. The internet used to get back to normal at like 10am the next day. When I say normal I mean packet loss is pretty normal, connection drops are pretty normal. Connection would drop every 5 minutes (no exaggeration), the connection would drop after 5 minutes and then start in like 45 seconds. I had to restart modem once in a while say, 2 hours.
Talking about packets, well I was told they would be using this super new technology, something Docsis v3 or some crap. I used to get a ping to South East Asisa (Singapore Server) of about 800-1000ms (again, no exaggeration). So it made me quit gaming. Previously I used to get 80-110ms on MTNL, which I thought sucked (heh, me).
Talking about CC. Well, I used to get a call wait time of about 10mins on every call. Holding to listen to the country music. Then a representative would answer on many ocassions the conversation would go like me explaining the problem, he having no idea what connection drops or packet loss means, me saying my internet isn't working, he checking the line and saying everything is fine from our side, I'm sorry but I can't register the complaint.
On certain ocassions that I was able to somehow register a complaint, I didn't get any follow ups from the engineer.
I'm from North Delhi, a place called Kalyan Vihar. My account number is 1292106 for any proofs, reply to this thread I have screenshots for almost everything.
TL;DR
Do not get Hathway even if 50Mb/s sounds too great of a deal. You do get 50Mb/s but only when the connection works. Read up, honestly. You wouldn't get a functional internet whatsoever if you subscribe to Hathway Delhi. I might switch back to MTNL. Now I didn't know an ISP could be worse than MTNL, but after using Hathway, I am wiser.
MTNL > Hathway (that's saying a lot).
I've been using Hathway Internet for close to 3 months now (3 days left). I subscribed to their 50Mb/s 20GB plan (Post FUP 1Mb/s). Now where do I start. For the first week everything went super swift, speeds around 40-45Mb/s, I was pretty happy with the service.
Then after about 7-8 days, everything went down. Past two months I haven't been able to use my internet after 7pm. I felt lucky if I had a functional connection after 6pm. The internet used to get back to normal at like 10am the next day. When I say normal I mean packet loss is pretty normal, connection drops are pretty normal. Connection would drop every 5 minutes (no exaggeration), the connection would drop after 5 minutes and then start in like 45 seconds. I had to restart modem once in a while say, 2 hours.
Talking about packets, well I was told they would be using this super new technology, something Docsis v3 or some crap. I used to get a ping to South East Asisa (Singapore Server) of about 800-1000ms (again, no exaggeration). So it made me quit gaming. Previously I used to get 80-110ms on MTNL, which I thought sucked (heh, me).
Talking about CC. Well, I used to get a call wait time of about 10mins on every call. Holding to listen to the country music. Then a representative would answer on many ocassions the conversation would go like me explaining the problem, he having no idea what connection drops or packet loss means, me saying my internet isn't working, he checking the line and saying everything is fine from our side, I'm sorry but I can't register the complaint.
On certain ocassions that I was able to somehow register a complaint, I didn't get any follow ups from the engineer.
I'm from North Delhi, a place called Kalyan Vihar. My account number is 1292106 for any proofs, reply to this thread I have screenshots for almost everything.
TL;DR
Do not get Hathway even if 50Mb/s sounds too great of a deal. You do get 50Mb/s but only when the connection works. Read up, honestly. You wouldn't get a functional internet whatsoever if you subscribe to Hathway Delhi. I might switch back to MTNL. Now I didn't know an ISP could be worse than MTNL, but after using Hathway, I am wiser.
MTNL > Hathway (that's saying a lot).