MY email to Airtel

Since The TRAI has implemented that the minimum broadband speed to be 512kbps , will the current plans which after FUP limit reached will be put on 256kbps or as per TRAI it will be 512kbps ,because anything below 512 kbps is not broadband as per TRAI terms..

Also as a customer and part of IBF forum member , and a avid technology follower , i and others like me want to know why FUP was implemented and we feel that the limits sets are very small compared to the international pricing and given speed/price...

Even though i had airtel BB[BroadBand] connection before when i was in Chennai .. currently i am in ----------------, and have 4 years before itself have requested a BB connection at ------ office, but still no steps were taken to implement internet in our place..

Anyway even if its implemented , currently there is no plan in airtel which satisfies my need.. mainly because all plans are limited[FUPed].. which i don't want.., and even if it does launch in my place , i will personally see to that , my friends and friends of friends dont buy any of your FUPed up plans..

also i want to know that as for ur blackout days

List of Airtel Blackout Days- Airtel Blackout Days:

* New Year’s Day
* Guru Gobind Singh Birthday
* Lohri
* Republic Day
* Valentine’s Day
* Holi
* Baisakhi
* Friendship Day
* Independence Day
* Dussehra
* One day prior to Diwali
* Diwali
* Guru Nanak Day


New year is on 1st of jan , but u started charging on the day before too , and that too at 50p/sms even if i had rate cutter ... and on the day of new year , 1RS / sms was charged.. as per rules u can charge normal sms on festival/holiday day which is 1st of jan...

also this limitation was imposed because of the network clogging due to sms .. if that's so , set the limit of say 20 sms at usual rate and beyond 20 sms , u can charge at normal rate.. this way people who really want to send legitimate , non greeting sms can send without having to pay extra.. also what is the purpose of my sms rate cutter ? if i can send 3000sms / month for 3 months for 49RS or so , then take sms from that count ...

i will be posting this email in broadbandforum.co , and ur future responses will also be posted there ...

-Urs Siva

Hi Naveen,

Would request you to pls share your contact no. at airtelpresence@airtel.in, our team will get intouch with you with all the plan details .


Thanks,

Well, you cud have answered the question here itself.Why do u have to know his contact number? Are you trying to individualize the person so that unity on the forum goes? Like take on one customer/person at a time individually.He wants to reveal everything on the forum, so why not post ur reply here right away?

Hi Naveen,

Would request you to pls share your contact no. at airtelpresence@airtel.in, our team will get intouch with you with all the plan details .


Thanks,

actually thats the lamest reply .. coz i have already sent u the email to the above said address.. so either u are jsut cnp the same old reply or u dont know anything about wht emails are coming in .. either way .. u have no contact with the actual persons who are dealing with the emails... great going airtel CC... how is that . someone with airtel in the post will get a pre defined reply .. like the above ? LAME !! grow up...

Well, you cud have answered the question here itself.

Why do u have to know his contact number? Are you trying to individualize the person so that unity on the forum goes? Like take on one customer/person at a time individually.

He wants to reveal everything on the forum, so why not post ur reply here right away?

dont worry .. everythign between them and me will be posted here ... the thing i posted is the exact copy with the bolded line too...

Yes, why not post evrything/any clarification or any plan here itself so that each members need not to be contacted individually. Fups and tariffs are applicable to all customers alike, so if there is any thing new or special why not post it here itself ?this question of 512 kbps as definition is going to be applicable to all customers, so if there is any update/clarification on it, why not mention it here itself.Even the special section created for Airtel_Presence is looking of no use if we all are to get those old copy paste replies!

Haha, wow so the email is already posted to them, and yet they are asking...looks like person who reads email is different from the one who logs in here.

same old drama of cc continues these guys wont change . I actually believe airtel did the dumbest mistake of asking for a section here bcoz people will bash them more here and if these copy paste replies come god save airtel.

I personally feel that this is a little premature - officially the 512kbit/s definition hasn't kicked in yet. Yes yes, we all know that the document said from 1/1/2011, but that document was only released on 8 December, and it hasn't yet been ratified or legislated. Nice if it had been pushed through, but the 2010 Broadband Plan hasn't entered in to regulation to replace the 2004 plan.Fortunately, there is some foresight in that when this one is ratified, not only will the definition increase at first to 512kbit/s, but then on 1/1/2015 that definition will automatically jump up to 2mbit/s.

@MC, ya i read that too 2015 2mbps .... let them first implement the 512kbps ... lol

@MC, ya i read that too 2015 2mbps .... let them first implement the 512kbps ... lol

You're missing the point. The document has not been legislated.

But when it is, they will have to upgrade to 512kbit/s immediately and subsequently in 2015 upgrade to 2mbit/s without any further legislative delay.

Implementation isn't really the issue at the moment, red-tape is, because as of now no-one is obligated to upgrade anything until the 2010 plan is signed in to replace the existing 2004 one.

the question. what exactly changes? ISPs can still offer slower plans as long as they are not branded broadband right? it does not really do anything for the end user if the ISP decides to label all their plans non-broadband 😛

the question. what exactly changes?

ISPs can still offer slower plans as long as they are not branded broadband right?

it does not really do anything for the end user if the ISP decides to label all their plans non-broadband 😛

Yeah pretty much. I think you're borrowing this from some threads I was writing in about this time last month 😉

This is why I want to change the way the pissing competition is working - other ISPs can worry about being cheapest and FUPs and minimum speeds as per the TRAI, and I'll worry about being fastest, because if the competition changes (effectively) from "what is the minimum we should provide" to "how fast can it go", then no longer do customers or ISPs have to worry about "minimum speed as mandated by the TRAI", we can just worry about making it faster, the way you want it (paying for data at a reasonable price).

This is partially also why I was somewhat surprised that your Airtel guy said our model won't work - he probably couldn't say how or why he thinks it won't work. After all, it's employed in plenty of other countries around the world and it's working perfectly well, thank you very much... I imagine it just doesn't give 1000% profit margins though.

All I can say is... "Challenge Accepted".

well he is the head of their customer care team. pretty sure he does not know about the technicalities of pricing of bandwidth in india. tried hard to explain him the basics. he would just keep ranting about how our services are the best in the market and how you have to pay a premium to get higher speeds and bandwidth.

well he is the head of their customer care team. pretty sure he does not know about the technicalities of pricing of bandwidth in india. tried hard to explain him the basics. he would just keep ranting about how our services are the best in the market and how you have to pay a premium to get higher speeds and bandwidth.

I'm sure he doesn't know any of the technicalities, but that gives him even less authority to discount a model they've not tried (except where they're charging huge premiums on it), but more importantly that does work elsewhere (otherwise cablevision and virgin media and j-com and telecom nz and optus and so on would be bankrupt).

From this side it looks like he's relying on the customer's common misconception that it costs 10x more to deliver 1GB at 10mbit/s as opposed to 1mbit/s. Surely as part of his job he would occasionally have to do his homework and see what's going on outside of India as well to try and figure out where they're going wrong.

Besides, Bharti is a big organization with lots of presence overseas, and they all like comparing themselves to the USA and UK and so on (India's starting price for Broadband is CHEAPER YAAAY WE RULE!!!111). Yes they might currently be best in India but is that really good enough? Just because it's fine in India, doesn't mean it's as good as it can be - there's a reason Tata can't sell the Nano in Europe, you know.

Bharti already does charge a little higher than competitors for it's service (dare I say, it *is* the premium service provider in that respect), in my view customers are right to expect a more from Bharti than they would from El-cheapo Internet pvt ltd - but with their FUPs being some of the most restrictive of all, and with reports of 121 going down the drain in the last year or so, considering the premium price of the service, their value proposition (higher speeds and decent customer service) is no longer looking as good as it once did.

Now is the time where they really need to differentiate their product and customer service from the competition, otherwise the bad press will (eventually) kill them.

well that has largely been the problem. no other player has cared to take airtel on the service front. and well. tata nano would go on sale in europe... if not this year, probably next. not the model that is sold in india of course. 😀