Apoorv Khatreja
Super Loser
Ok, so here goes. I wanted to switch my plan from DSL_199 to TriB_590 NU. So I went to the MTNL Sanchar Haat near my place. Submitted a written application over there(October 13, 2006). After 2 days, got a call from Sanchar Haat, confirming approval of request. they told me that the plan would be changed w.e.f 1st November, 2006. OK, (Sabr ka fal meetha hota hai). I called 1504 (just out of curiosity), on 27th October, 2006 to check whether my request had been approved or not. Confirmed request, would be changed on 1st Nov.
1st Nov, 2006 (12:20 A.M.) - register.bol.net.in not working, can't stand anymore, start downloading.
switched off modem at 7:45 A.M. in the morning. Checked register.bol.net.in in the afternoon, shocked to see that the plan hadn't been changed. I call 1504, who says that we never even recieved such a request from you, tells me to call 1500 for further details. 1500 heavily flooded, couldnt speak to the executive, so called up Sanchar Haat. They tel me that they forwarded the request, but can't help me and ask me to call the Area Manager. So here starts the chain of people passing me numbers of others........
3rd November, 2006
Talked to my Dad, discovered that the Broadband incharge for Delhi is a childhood friend of his. Dad goes to Janpath (Main Office), talks to the incharge, gets the thing done and shows the middle finger to the customer care executive.
MORAL OF THE STORY - Kaam karane ke liye Dande ki zaroorat padti hai.
I started this topic so that other people could share their experience with the Great MTNL Customer Care.
http://www.whoisdeep.com/2006/03/28/mtnl-c...-support-sucks/
This is the story of guy called Deep.....He had a similar problem.
1st Nov, 2006 (12:20 A.M.) - register.bol.net.in not working, can't stand anymore, start downloading.
switched off modem at 7:45 A.M. in the morning. Checked register.bol.net.in in the afternoon, shocked to see that the plan hadn't been changed. I call 1504, who says that we never even recieved such a request from you, tells me to call 1500 for further details. 1500 heavily flooded, couldnt speak to the executive, so called up Sanchar Haat. They tel me that they forwarded the request, but can't help me and ask me to call the Area Manager. So here starts the chain of people passing me numbers of others........
3rd November, 2006
Talked to my Dad, discovered that the Broadband incharge for Delhi is a childhood friend of his. Dad goes to Janpath (Main Office), talks to the incharge, gets the thing done and shows the middle finger to the customer care executive.
MORAL OF THE STORY - Kaam karane ke liye Dande ki zaroorat padti hai.
I started this topic so that other people could share their experience with the Great MTNL Customer Care.
http://www.whoisdeep.com/2006/03/28/mtnl-c...-support-sucks/
This is the story of guy called Deep.....He had a similar problem.