Got cheated by a Vodafone executive. Would like to escalate.

I came in touch with a Vodafone executive who was selling corporate plans for my company. After discussion I finalized 2 numbers and we also selected a Corporate Rs 99 plan. We got the sim cards in few days and the numbers got activated. After one day I was shocked to see that the one of the numbers given to us was not what we asked for. I called up the executive 3-4 times (executives usually get too busy once they have sold the connection ). He said he will give us 2 new numbers on our old sim cards. After few days he could only get one number changed. I called him again but he didnt answer my calls. I decided to live with the numbers.Few days ago I got another shock. The executive initially promised that due to the corporate connection (Rs 99 monthly plan) we will get a call rate of 50p local/STD with 200 mins free. To my surprise I found out that my monthly plan was Rs 199 which has STD rate of Rs1.50.These executives will promise you anything to get a connection from you and once you are trapped they wont answer your calls. I would say that be aware of what you are getting into. Avoid Vodafone if possible. Your complaint will land on deaf ears.

Call customer care. If they don't reply you, email to nodal authority. Also mention that executive name in your email

Do you have the promises in written that he made?

Lessons I have learnt from my mistakes in the past (When it was Hutch) & from othersA. Always choose plans which are documented (Either online, pamphlets etc)B. Make sure that is entered in the form which is application for a connectionC. Check SIM cards at the time of receiving (you missed here)D. If not happy with service, simply close the connection, getting changed is a big headacheMy worst experience was when I was told in early 2000s Yahoo/MSN is free & I went for a connection. After using & seeing the bill, I shocked to see charges and on inquiring was told the service activation is free , but messages cost X amount. Went to nearest center the same day (which at that time was about 10 km away) and closed the connection.-----------DOCOMO ad is very apt (though they themselves are no different) "Thali unlimited bola tha, pani nahi" - i.e (Meals are unlimited, but water is not)