First time in 10 years facing problem from BSNL, they are duping me. Give advice.

shekhar918

Member
Messages
28
Hello India Broadband Forum Users!

I am BSNL subscriber over 10 years, I have BBG Combo 630 plan, which gives night unlimited from 02 am to 08 am, although I did not download that much luckily in month of august my bill came 4216/- My anger was justified against them, my bill never came above 900 per month.
So on - selfcare.ndc.bsnl.co.in ( BSNL WEB PORTAL ) I placed an voluntary connection closure request on 12 Sep. but then my dad told me not to get dsconnection, I paid my bill of 4216 online
then talked to customer care that to ignore my disconnection request. they told me just placing an online request doesn't get my landline/broadband disconnected I have to go to bsnl exchange and write application, also he gave me my area incharge no. who never picks his phone.
So on 12 sep I paid hefty sum of 4216/- and placed disconnection request online but wanted to continue using my services as I will get my plan changed to Combo ULD 1425/-

Now to my dismay these morons disconnected my phone on 16 Sep.
I went to exchange they told me I have to get reconnection. now I applied for reconnection and again I have to pay these suckers security sum of 500 for landline and reconnection fee of 1425 extra plus installation charge of 250 for broadband.
my god. these leachers are sucking my blood.

What to do? In BSNL exchange the illiterate, the unskilled employees they are good for nothing, these suckers just want to eat food with extra haldi and smoke bidis.
lazy pathetic good for nothing employees who just bring their lazy arse to office so they get paid fixed monthly income. they want nothing more from this world, they have limited their life.

Also I place reconnection request, they only reconnected my landline to " ONE INDIA PLAN " and I have no active broadband service.
tell me how should I get rebate on my 4216/- bill
get rebate on reconnection of my services
my earlier connection security fees ( which were refundable )
start my broadband services. ?

I have been to bsnl exchange 3 times in last 2 days.
Kindly help.
 
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shekhar918

Member
Messages
28
I met them co, sde they were good for nothing.
can you tell me if there is any public grievance officer in gurgaon?
 


Sushubh

Administrator
Messages
425,764
Location
Gurugram
You might want to try with PGPortal. I have not had any issues with accounting with my own BSNL connection but then I have always been on unlimited plan so there are no question of overbilling.
 

shekhar918

Member
Messages
28
I went to bsnl exchange office again today, I asked them if I get reconnection on the same day of disconnection ( which was done by their end ) why would I pay again for security and one time installation charge ( as installation was done in year 2006 )
their reply - if I was almost dead for a second but get back to life after few seconds, I was almost dead for that few seconds. this is what happened to my connection. weird people weird mindsets weird replies.
Anyways what I will do now is get my services active.
pay the next month bill ( which will be much more again ) and then apply for rebate, complain at public grievance.
lets see all work out smoothly in the end.
 

Sushubh

Administrator
Messages
425,764
Location
Gurugram
Why did you pay the inflated bill if you knew that it was wrongly billed?
 


x720

Incoherent Poster
Messages
10,429
Location
Gurgaon | Mumbai
I guess the whole night-unlimited-no-longer-unlimited farce has cost quite a few people dear.

@chromaniac

It wasn't billed wrongly, iirc, bsnl discontinued the night unlimited plans without informing people at large. Take that as you may.
 

shekhar918

Member
Messages
28
see I was not billed wrongly, BSNL did not informed customers that they will now remove free night unlimteed, they will charge for download between 0200-0800, few customers bill even crossed over 15k/- yes whopping 15 thousand for one month. we helpless people.
I was lucky as I was away for most of the times of last month so I did not download that much between 0200 - 0800
BSNL should have sent a circular, send emails, call people. This is why BSNL is facing so much losses.
But we may or may not get rebate for that in future bills.
 
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