Excitel Fiber Announced!

Adidam said:

HONEST REVIEW ABOUT PATHETIC EXCITEL​

Hello, I logged a installation request (new connection) for Excitel on Saturday. I did the confirmation of it when they called me.

Saturday: After that, LCO's Sales Guy calls me and I had like 30-40 min. conversation with him where I asked him 10 different way to know if there is any issue with the ISP (Like Down, Frequent Disconnection and Packet Loss). I asked him multiple times so that I can find a clue if there is any on-going issue.

He used the word "Honest" when he said "I will speak honestly with you but 2 months back Excitel was very bad in your area but now it is max. to max. 1-2 times down in your area and fixed in half-hour max".

This was his consistent and constant reply to my multiple questions related to this. So, I asked him to come on monday and install it.

Monday: He calls me and I again asked him 5 times about the same if you have any issues with your network in our area or if it goes down more than 5 times per month? then let me know truly.

He said "I told you that day also that it's hardly 1-2 times per month and not more than that".

So I asked him to come and install it. He came and filled the form and asked for documents. Everything was done.

After 2 hours, his wire-man came and installed the wire. Now starts the real issues:

1. No Power Backup if NDPL/Tata Power is off. Excitel will be off.
2. Huge Packet Loss (2-5% Packet Loss).
3. Slow upload speed until I called the support (which should have come by default only).

I had huge conversation with Excitel Support and they didn't even know that the LCO has not installed Power Backup in our area.

I asked support what do you expect me? I move from my 2 years old connection of Hathway and 13 years old connection of Airtel to Excitel to see that your internet will be off if there is a power cut in our area. So if there is a power cut daily (which is happening), it is easy 3-4 times a day down of Excitel. Making an average of 100 times per month. So Excitel Sales man don't know the difference between 1-2 times per month and 100 times per month?

It's 21st Century.

Excitel Support Guy had no words and logged the complaint.

LCO asked the wire-man to cut the wire and comeback (because I was talking about disconnection if there is no power-backup).

I would say one thing to everyone of you honestly, Excitel is not a choice, it's not a luxury. It proves you get what you pay for. They don't even deserve to be an real ISP which they keep a tag. If they don't have any sort of control over LCO, I don't know how safe your browsing is. How are you even sure if the LCO is not injecting any sort of stupid scripts? (My thoughts).

I mean. LCO guys have so much power that Exctiel's Senior Support is asking for 24 hours of time to wait and LCO says "Taar kaat ker aaja aur band kerde" to his wire man (English Translation: Remove the wiring and close the connection permanently).

What sort of company Excitel is? Do you have no power to fix your infra. and your control over the LCOs?

With in one hour, My newly installed Excitel Connection is disconnected!

I hope Jio Fiber comes soon. I want to get rid of every ISP (Including Airtel who are the most pathetic and because of them only I have Hathway and I had to try Excitel today). Stupid ISP introduces virtual Fiber and names it Fiber Backend. VDSL is not even Fiber.

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Adidam said:

@philip marlowe You have been explaining a lot that Excitel is better. But, What do you say about it?

You don't have Power Backups and you don't even do the checks with LCO about it.



Post Link: Honest Review: Disconnected Excitel After 1 Hour of Installation (Poorest ISP and LCO Business) | Excitel Broadband

I was actually expecting reply from you there.

P.S.: I'm ready to give Excitel another try if you can assure me few things or at-least have my Local Cable Operator tell me truth of what he has and what he don't.

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