I've ported a number 9652987015 about a month ago, to AIRCEL. All was fine until, i recharged it with rs.30 on 09-10-2012. subscribed 2g data pack for 3 days @ Rs.14. In the following days, i found that AIRCEL had forcibly attached a "cricket SMS" pack and started deducting 50 paise everyday from 09-10-2012. I raised the issue with their complaint desk at 198 and got a complaint number 1-10194264215 registered from a reluctant cc executive on 12-10-2012, who also said the so called "cricket SMS" pack has been deactivated.
But, they are continuing the deductions (@50 paise/day) even now.
I was actually planning to port another number in my family to AIRCEL, but this kind of attitude of AIRCEL towards customers has made me think otherwise.
Now, i can neither transfer the remaining balance to another AIRCEL number and escape this illegal and unauthorized deductions by AIRCEL nor can I get out of their network till completion of 90 days (which is 2 months away).
This is the logic behind AIRCEL looting from newly ported customers. Just imagine the plight of a customer if had recharged for a higher amount (especially those extra talktime recharges). Never recharge for higher amounts!
This experience of mine, I think should be a forwarner to people planning to port to AIRCEL.
But, they are continuing the deductions (@50 paise/day) even now.
I was actually planning to port another number in my family to AIRCEL, but this kind of attitude of AIRCEL towards customers has made me think otherwise.
Now, i can neither transfer the remaining balance to another AIRCEL number and escape this illegal and unauthorized deductions by AIRCEL nor can I get out of their network till completion of 90 days (which is 2 months away).
This is the logic behind AIRCEL looting from newly ported customers. Just imagine the plight of a customer if had recharged for a higher amount (especially those extra talktime recharges). Never recharge for higher amounts!
This experience of mine, I think should be a forwarner to people planning to port to AIRCEL.