A weird problem with BSNL Broadband

First of all hello to all of you.

I am using bsnl broadband for two years and now I am facing a very weird problem, my broadband disconnects automatically while running but the problem is that I used to get very good line parameters but recently they have got deteriorated to a far extent, whenever it got disconnected after it again reconnects the parameters reduces, moreover I can get those good line parameters by picking up my phone receiver but here is the main problem whenever I pick my phone after this the broadband first disconnects also I can hear a lot of noise in my phone but after few second the noise goes away and eventually I am back to normal with good line parameters.

I have tried all sorts of thing to make sure that I have not any kind of equipment fault connected ADSL D-Link 2730u router directly to the LJU but still there is no improvement also I did complaint to the cc and some people came they said its splitter fault so I bought a new splitter but the issue still persist. In a day I have to pick my phone for 5-6 time to use the internet.

Also one more thing when this happens and after the noise goes away if I dial 1500 the regional language options to make complain does not come it only says press 1 for hindi and 2 for english the third options of regional language doesn't come.

So if you can understand the problem please help me to get out of this also I am attaching my line parameters.





These above two I am getting now everytime after the broadband disconnects and reconnects again.



This is what I was used to get and now I get this by picking up my phone and after the noise goes away but this not stable now every now and then disconnects.

are there any joints in your phone line ? usually this problem is because of faulty/old lines and corrosion in joints.

Line man should be able to fix it easily unless there is some fault with underground cable.

Probably it is a joint problem and when you call the current flows through the wire so you get better line ratios.

Thank you for your reply I have no joint but from where the connection comes to my home it is fully open I was also thinking this might be the problem but the bsnl people who came they said its not, so I posted here. Anyway I will be complaining for line man visit.

@supukabi there is some problem with the line .in the first screenshot look at the huge amount of CRC errors. is your splitter fine ?

It could be the fault in the telephone instrument too. Try getting another telephone instrument from a neighbor for a day or so.

InkTone said:

@supukabi there is some problem with the line .in the first screenshot look at the huge amount of CRC errors. is your splitter fine ?

Click to expand...

Yes I changed it recently bought a new one...

@supukabi try connecting the modem without splitter and see how the status behaves. (try when you think no calls will come to your number. if a call comes when connected directly, the connection will break.)

@InkTone dear sir recently I tried this too the snr becomes 0.0 while calling on my landline number with the phone disconnected....

@supukabi bro, if you dont connect the splitter, then when a call comes net gets disconnects. its for avoiding that a splitter is used. there is some problem somewhere in your line may be it has something to do with cable fault or something else. the noise that you mentioned is due to that. try complaining again and again. i think that is the best possible solution 🙁

If it changed suddenly, then they have changed your port and offered the good port to someone else. Please complain and follow up reguarly.

Post the pic of low SNR value and complaint to BSNL of low SNR on Twitter.

These are my line stats,the connection rate keeps on changing with every disconnection and i have a disconnection in every 1-2 hours,i dont know what can. Be the reason,earlier i had no disconnections but at that time my line rate was set to 10240 but now line rate is increased upto 12799.I get maximum SNR of 9.9 that is after 12am and line is also connected at maximum 12799kbps at that time.I also have so many errors and i dont know the reason for that,i have got my pair changed twice by the lineman but everything is same,so what do you guys think the problem might be and what is the solution for the same

@crymetyme mainly all these issues comes with long distance lines. your attenuation is 37 and snr is 8.7 which decreases with time.the value again goes down during evening hours. when snr goes down net gets disconnected. it is also due to the changes in snr the attainable rates also shifts.

But why do i have so many errors