Facing Airtel Frequent disconnection problem

dejan

Regular
Messages
618
Location
Delhi
ISP
Airtel
What could be the cause? Already called Airtel and they will pay a visit today. But just wanted to know the reasons behind this issue. This is the second time I'm calling them to fix this up
 

itzmynet

Regular
Messages
2,127
Location
Hyderabad
ISP
Airtel
your downstream snr margin is low. 6.0 is bare minimum, whenever it falls below 6 you will start getting disconnections. ideally snr margin of 8+ is required to have a stable connection. i think your line is unable to handle 16mbps. i suggest you downgrade to 8mbps to get stable connection
 

x720

Incoherent Poster
Messages
10,422
Location
Gurgaon | Mumbai
ISP
airtel, BSNL, MTNL
Either shift to 8mbps or ask them to lower line rate, such that you'll get a little less than 16mbps.

snr is too low.
 

dejan

Regular
Messages
618
Location
Delhi
ISP
Airtel
Getting SNR margin of 8.1 when I switch to G.DMT. But Data Rate decreases to 12 mbps
 
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