Confution on Total data transfer

hearts_hacker

Newbie
Messages
13
I have just got an data one connection. I am on HOME 500 .

When I search on service records selecting "HOME 500 DOWNLOAD SPEED UPTO 2MBPS", I do not get any results.

But when i search selecting "ALL SERVICES" i get results.

But I see service name as "Startup Plan,downloadspeed Upto 2 Mbps".

Also see Sum Traffic(GB) Excluding Night Unlimited 1.993


Why i getting this. Have they activated wrong service? R they going to charge?

Plz reply soon.

I have attached service record as an image.

Plz explain .....

http://imageshack.us
 

desicooldude

Newbie
Messages
99
QUOTE(hearts_hacker @ Apr 7 2007, 01:00 AM) [snapback]86483[/snapback]
I have just got an data one connection. I am on HOME 500 .[/b]


are you sure you have the home 500 plan? Check out whats given in the print out that BSNL guys gave you. Because after seeing your screenshot i am very sure that you have the home 250 plan, and also that u have used 993 MB in excess. if not please complain soon
 


seshu

Listener
Messages
1,254
We get service records by selecting All Services . We do not getresults by selecting our plan due to some bug in site design ... And pls contact commercial officer at your Exchange to confirmyour plan and for the correction on Dataone portals .
 

essbebe

MODERATOR
Messages
9,802
when you log in first check user info. there you will find your plan.Then check service records.You are most likely in home250 plan and has mistakenly surfed in the night between 0200 to 0800.If you can access your records under any other plan you have to complain to BSNLimmediately.
 
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