Getting 1.7 mbps on 4mbps plan

last month i got a 4mbps Uld999 plan .and i checked for speed at speedtest.net the speed was 1.7mb/s.so i reported to bsnl they didn't give me proper support.so i came here to tell my problem. please help me

My Router Information is below
DG-BG4011N

Send complaint to PGPortal and hope for the best. 3.2mbps is kind of accepted as per TRAI norms. Nothing below it.

your linespeed is set too low

How can increase my line speed then tell me please.
what is the site for pgportal

:: Grievance Redress Mechanism in Government ::

BSNL Exchange guys in your locality would need to do it. They are usually assholes so requesting to them is unlikely to work. Send a complaint through the above portal demanding 4mbps speeds on your line.

thanks

Just to give it a try, visit your local exchange and try to ask the exchange guys to increase your line speed to 6000kbps they usually put it at 4000kbps which stupidly enough is still below 4mbps. distance and other factors results in further slowdown resulting in speeds of around 3.2-3.4mbps.

i just made a direct line to modem now my Router stats are

is there any improvement in my line.
and again one thing i am 3km far from telephone exchange

2047 kbps is the problem value. It's set at exchange. You can't get more than it!

ok i am gonna take airtel broadband the bsnl is crap can u tell whats the upload limit of 1399 plan of airtel