Hi. I recently got an MTNL TriB590NU Plan (nothing but problems since day one). Rented DSL-502T Router from MTNL. Router Firmware Version is reported as V2.00B01T01.DI.20050121. Using a WindowsXP SP2 with USB and onboard NIC. Router connected to PC through USB.I changed the passwords both for DSL Login as well as Admin login. Unfortunately I forgot the Admin password and did a Factory Reset to erase it using the pinhole at the the back of the Router. Since then, my WAN Status is shown as Disconnected. I changed the DSL password back to the original one (my telephone C.A. nuumber) and that password is working since I can login to MTNL Account webpage. I've tried uninstall and reinstall of USB drivers, Router power cycle, Reboots, used LAN connection instead of USB, tried connecting with Windows PPPOE dialer etc. To the best of my belief all the settings I've entered are also correct (PPPOE, PPPOE LLC, corrrect username and password, DNS Servers etc.). Still WAN Status remains Disconnected and WAN IP Address, DNS etc. are shown NA. The indication LED lights are all working properly and I can successfully Ping 192.168.1.1.Somebody please help me...what went wrong. MTNL has not once responded to my complaints even though I registered one 2 days back. (I suspect they are deliberately ignoring my complaint beacuse I complained against the local exchange employees in the past with the GM and Executive Director for supplying me wrong package and acting rudely and I don't expect any help from their side).