How to use IVRS on a Touchscreen mobile ?

I am unable to use IVRS menus of banks and other utilities on my Full Touchscreen mobile (Lenovo S930) . I had the same problem with my previous samsung touchscreen cum qwerty phone also. Is there any setting to be activated for this ? If a reply is available on another thread please provide link to that. Thanks

Can you explain a bit more on this? What is the exact problem?

There is icon with nine-ten small square boxes. Click that and it will bring up number pad.

Also switch to speaker mode.

See this image.

Thanks Amish. Nishant, my problem is if I want to access say for example Tata Sky helpline or DishTv helpline, after dialing the landline number and once the call gets through, the IVRS starts and say for example it says press 1 for account status or press 2 for talking to executive, when I press say 1 it is not sensed by the IVRS. Whereas in an ordinary phone, like the Nokia economy phones, which my mother has the moment I press 1 the IVRS senses it. Here in touchscreen mobiles it does not happen. The number, in this case say 1 that I press displays on the screen but nothing else happens and then after a few seconds the IVRS voice says "You have not pressed any option, sorry try again or it just disconnects after this message. I googled for help but I am unable to find any solution to this.

Ahm Ahm!!

As I understand, phone has nothing to do with it. I think the DTMF messages go out of band (over the signalling channel) from your cell phone to the cellphone tower and the exchange (MSC) sends them across for you.

I think this is not your phone's problem but I am not an expert.

Try installing a different dialer/keypad, such as Touchpal.

^^ right try with a different dialer or a keypad. Also keep the phone up to date in case any update is available.

One of my friend had a samsung Galaxy y and used to complain of the same thing, so I installed SwiftKey keyboard on it and installed the updates after which the issue was gone. Not sure if it was the keyboard that fixed it or the updates.

May be you have disabled DTMF in phone. I had seen such option in one of phones. Dont remember exactly. May be that option is there in android as well but I have not tried to find it.

Disable 'Dialpad touch tones' under 'Settings - > Sound' and try again. Here's a screenshot from my N4, should be similar in yours.

Thank u all guys. Amish's suggestion worked.