I got a Videocon D2H 1000GB HD DVR connection installed at my home in Delhi on 7th of June assuming the value for money it provided. I bought their most expensive box, still after 14 days today the recording facility is dis-functional, the reception is extremely bad and I can’t watch anything.
The connection worked fine only for the initial 1 hour (I could see something, no recording) after the installation but soon after that it started showing a blank screen with an error message. I couldn’t lodge a complaint at that time as I had to leave for a trip outside Delhi. I lodged a complaint on 12th June, upon which Videocon D2H engineer came to pay a visit on the next day. He got the connection working and I could see some channels but recording was still a fail.
The Videocon D2H service engineer told me that my STB needed to be changed for recording to work. This would need another complaint to be filed. I did that but to my surprise only after some hours I got a message back from Videocon D2H on my phone that my complaint had been resolved without them taking any action. Surprise 1!
I called Videocon’s service centre next day (14th June) and I was promised that my complaint would be resolved by next day but nobody called / arrived after that. I made another call to Videocon D2H service centre next day to know the status and I was told that there was no complaint from my side and all the complaints had already been resolved. Surprise 2!
After getting pissed off again, I requested the customer care guy to get both the problems resolved. He filed another complaint. Next, I waited for two more days and nobody appeared, received no calls. On June 18th evening I contacted the customer care to know the status of complaint, and the Videocon D2H service centre person told me that he was filing a complaint for the engineer again and he would visit my place the next day.
By then I was enough frustrated that I wanted to get the connection closed so I asked him to just do that. I was told that I would get a call back from Videocon D2H’s backend team in 7 days that would tell me the procedure. Next day, on 19th I called their customer care again to know the status of their action, I got to know that there was no request registered for getting the connection closed. Surprise 3!
In the evening yesterday I got a call from Videocon D2H’s service engineer who wanted to visit my place to fix the STB. I asked him to come between 6-7 pm. He didn’t turn up and told me that he would be late. I told him to come the next day. After about 15 minutes I received a message that my complaint was resolved and obviously there was no progress. Surprise 4!
Now, I just want to close my connection and get my full refund (about 7k) that I paid via Videocon’s eChannel. After experiencing such a great service from Videocon D2H’s end, I would also advice all my friends to stay away from them.
In case if a Videocon D2H representative / manager is reading this post and still wants to make things fine, please be good by taking your things back and refunding me full money and please do it ASAP. My customer ID is 122086970.
Update 0 — 20 June 2014:
After writing this post and sharing it on facebook / twitter, I received two calls in the evening from Videocon D2H.
In the first call Ms. Karishma from Videocon D2H tried her best to convince me to keep this connection and try it for one more month. But when I told her that I wasn’t interested in continuing with the service anymore and I just wanted a quick closure of the connection and my full refund back, she had no clue about the later part.
Second call was made by the area supervisor Mr. Manish Sharma who also just repeated what Ms Karishma had spoken in the previous conversation, but for the same result.
Meanwhile the service engineer who was supposed to come the previous day arrived at my home to check the connection. I had asked him to come with a new set top box previously because this box wasn’t recording anything. But he arrived with none. As we didn’t have our roof top’s keys handy for a connection checkup, we asked him to just get the STB replaced with a working one, he denied saying he couldn’t do anything untill an access to the rooftop was provided. When we talked to his area manager, he responded very arrogantly arriving at no solution.
Update 1 — 21 June 2014: (Issue incorrectly reported resolved again):
Received two messages today that my complaint number 232305961 has been resolved successfully. Now, even I am wondering which complaint has resolved in this time frame, as I cant notice any action from their end. I should probably forget counting, but this would be surprise 5.
There is still no attempt from Videocon’s end to close the connection and refund my money back. It has been 3 days since I requested the same.
Update 2 — 22 June 2014: (Tata Sky and internal wiring)
As Videocon D2H has been unresponsive and incompetent service provider so far, I’ve got Tata Sky installed at my place. Their services proved to be much delight to use. Also, I was shocked to know a few things:
As you can see in the image above, how badly the holes on the right side wall were done (that is Videocon D2H). Holes in the left side wall were done by Tata Sky guys, which looks very clean.
Extra cable: Our house already has internal wiring for satellite TV. At the time of installation when I told the Videocon D2H guy that he could our internal wiring. He told me that because D2H DVR required two cables he would need to take the two cables all the way from the roof top to our TV set. The tata sky guys told me that internal wiring could be easily used with a splitter / filter. Well, that could have saved a lot of effort and ugly wires on the wall. Later I realized that because of this reason I ended up paying about 1000 Rupees for the extra 60+60 meters. Either the installation guys were not skilled enough or they were interested in this extra amount for these cables.
Update 3 — 23 June 2014 (Call from eBay)
With all of this the only good thing is that I bought the connection from an eBay seller. eBay has a policy of 30 days money back guarantee if the product is not shipped or a defective. Two days back I filed a dispute on eBay that the shipped items were defective and I wanted a refund back.
Today morning I got a call from eBay saying that when they contacted the seller about it, he informed them that all the complaints I filed have been resolved so the dispute is invalid. While from the text above, you know that how they solve a complaint. (They just mark it resolved).
I informed the eBay person about exact situation. Now let’s wait and watch what happens next.
I would still want to request if any Videocon D2H reps are reading this post, that I want to close the connection and get my full refund back. I don’t want anything fixed now. Please don’t make this process difficult for me.
The connection worked fine only for the initial 1 hour (I could see something, no recording) after the installation but soon after that it started showing a blank screen with an error message. I couldn’t lodge a complaint at that time as I had to leave for a trip outside Delhi. I lodged a complaint on 12th June, upon which Videocon D2H engineer came to pay a visit on the next day. He got the connection working and I could see some channels but recording was still a fail.
The Videocon D2H service engineer told me that my STB needed to be changed for recording to work. This would need another complaint to be filed. I did that but to my surprise only after some hours I got a message back from Videocon D2H on my phone that my complaint had been resolved without them taking any action. Surprise 1!
I called Videocon’s service centre next day (14th June) and I was promised that my complaint would be resolved by next day but nobody called / arrived after that. I made another call to Videocon D2H service centre next day to know the status and I was told that there was no complaint from my side and all the complaints had already been resolved. Surprise 2!
After getting pissed off again, I requested the customer care guy to get both the problems resolved. He filed another complaint. Next, I waited for two more days and nobody appeared, received no calls. On June 18th evening I contacted the customer care to know the status of complaint, and the Videocon D2H service centre person told me that he was filing a complaint for the engineer again and he would visit my place the next day.
By then I was enough frustrated that I wanted to get the connection closed so I asked him to just do that. I was told that I would get a call back from Videocon D2H’s backend team in 7 days that would tell me the procedure. Next day, on 19th I called their customer care again to know the status of their action, I got to know that there was no request registered for getting the connection closed. Surprise 3!
In the evening yesterday I got a call from Videocon D2H’s service engineer who wanted to visit my place to fix the STB. I asked him to come between 6-7 pm. He didn’t turn up and told me that he would be late. I told him to come the next day. After about 15 minutes I received a message that my complaint was resolved and obviously there was no progress. Surprise 4!
Now, I just want to close my connection and get my full refund (about 7k) that I paid via Videocon’s eChannel. After experiencing such a great service from Videocon D2H’s end, I would also advice all my friends to stay away from them.
In case if a Videocon D2H representative / manager is reading this post and still wants to make things fine, please be good by taking your things back and refunding me full money and please do it ASAP. My customer ID is 122086970.
Update 0 — 20 June 2014:
After writing this post and sharing it on facebook / twitter, I received two calls in the evening from Videocon D2H.
In the first call Ms. Karishma from Videocon D2H tried her best to convince me to keep this connection and try it for one more month. But when I told her that I wasn’t interested in continuing with the service anymore and I just wanted a quick closure of the connection and my full refund back, she had no clue about the later part.
Second call was made by the area supervisor Mr. Manish Sharma who also just repeated what Ms Karishma had spoken in the previous conversation, but for the same result.
Meanwhile the service engineer who was supposed to come the previous day arrived at my home to check the connection. I had asked him to come with a new set top box previously because this box wasn’t recording anything. But he arrived with none. As we didn’t have our roof top’s keys handy for a connection checkup, we asked him to just get the STB replaced with a working one, he denied saying he couldn’t do anything untill an access to the rooftop was provided. When we talked to his area manager, he responded very arrogantly arriving at no solution.
Update 1 — 21 June 2014: (Issue incorrectly reported resolved again):
Received two messages today that my complaint number 232305961 has been resolved successfully. Now, even I am wondering which complaint has resolved in this time frame, as I cant notice any action from their end. I should probably forget counting, but this would be surprise 5.
There is still no attempt from Videocon’s end to close the connection and refund my money back. It has been 3 days since I requested the same.
Update 2 — 22 June 2014: (Tata Sky and internal wiring)
As Videocon D2H has been unresponsive and incompetent service provider so far, I’ve got Tata Sky installed at my place. Their services proved to be much delight to use. Also, I was shocked to know a few things:
As you can see in the image above, how badly the holes on the right side wall were done (that is Videocon D2H). Holes in the left side wall were done by Tata Sky guys, which looks very clean.
Extra cable: Our house already has internal wiring for satellite TV. At the time of installation when I told the Videocon D2H guy that he could our internal wiring. He told me that because D2H DVR required two cables he would need to take the two cables all the way from the roof top to our TV set. The tata sky guys told me that internal wiring could be easily used with a splitter / filter. Well, that could have saved a lot of effort and ugly wires on the wall. Later I realized that because of this reason I ended up paying about 1000 Rupees for the extra 60+60 meters. Either the installation guys were not skilled enough or they were interested in this extra amount for these cables.
Update 3 — 23 June 2014 (Call from eBay)
With all of this the only good thing is that I bought the connection from an eBay seller. eBay has a policy of 30 days money back guarantee if the product is not shipped or a defective. Two days back I filed a dispute on eBay that the shipped items were defective and I wanted a refund back.
Today morning I got a call from eBay saying that when they contacted the seller about it, he informed them that all the complaints I filed have been resolved so the dispute is invalid. While from the text above, you know that how they solve a complaint. (They just mark it resolved).
I informed the eBay person about exact situation. Now let’s wait and watch what happens next.
I would still want to request if any Videocon D2H reps are reading this post, that I want to close the connection and get my full refund back. I don’t want anything fixed now. Please don’t make this process difficult for me.
