- Messages
- 2
- Location
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I have been repeatedly asking for refund of Rs 495 which was promised to me when I got the internet disconnected as I moved to an area where ACT does not have service. However, almost 5 months have passed and I have not received the "DD". A while ago ACT executive called and wanted to deliver the DD at my old address where I was not staying anymore. I requested to deliver at my office address but he refused and said somebody will get back from ACT Office. But no one did, so I raised the request for refund again.
But I am surprised when I got call from this no: 080 6769 5555 on 23rd May 2014 and was asked to come to Rajajinagar in Bangalore to collect the DD. But when I stated that I was unable to come as the place is very far from both my office and residence, I was informed that they cant give the DD as I have to return the router. I haven't been informed of returning the router in the past 5 months in the 20+ calls I received from ACT asking for the reason of disconnection or 10+ calls I made to ask for the refund. Even when the executive who came with the DD to my last house did not mention that. Suddenly, when I say I can't come to your office, you say that I have to return the router??
I had subscribed for 6 months advance rental plan with free install and choice of 1 month subscription or wifi router when I took the connected in 2012. I took the wifi router offer then. While taking the package, I had specifically gone through the terms and conditions of the plan, 10Mbps 50 GB plan for 6 months ( ACT BB Premium) and nowhere it was mentioned that the contract is for 3 years for the router. I had asked the executive who sold the plan to me specifically about this and he also never mentioned 3 years contract.
Now, you can change your terms and conditions and contracts from time to time but I believe you should not deviate from what you sold to customer. This is cheating and I am strictly against this behavior from your team. I need the refund to be settled on original terms.
But I am surprised when I got call from this no: 080 6769 5555 on 23rd May 2014 and was asked to come to Rajajinagar in Bangalore to collect the DD. But when I stated that I was unable to come as the place is very far from both my office and residence, I was informed that they cant give the DD as I have to return the router. I haven't been informed of returning the router in the past 5 months in the 20+ calls I received from ACT asking for the reason of disconnection or 10+ calls I made to ask for the refund. Even when the executive who came with the DD to my last house did not mention that. Suddenly, when I say I can't come to your office, you say that I have to return the router??
I had subscribed for 6 months advance rental plan with free install and choice of 1 month subscription or wifi router when I took the connected in 2012. I took the wifi router offer then. While taking the package, I had specifically gone through the terms and conditions of the plan, 10Mbps 50 GB plan for 6 months ( ACT BB Premium) and nowhere it was mentioned that the contract is for 3 years for the router. I had asked the executive who sold the plan to me specifically about this and he also never mentioned 3 years contract.
Now, you can change your terms and conditions and contracts from time to time but I believe you should not deviate from what you sold to customer. This is cheating and I am strictly against this behavior from your team. I need the refund to be settled on original terms.
