Airtel Cc Are Full Of Retards! Rofl

QUOTE(vebmetal @ Feb 4 2007, 01:18 AM) [snapback]78472[/snapback]
Yeah....... whatever... that's glib... If you got a honest answer rather than a script, you would be up-in-arms. For example, an "honest" answer would be something along the lines of:

"Look, you are getting 17 KB/s which is more than the speed we guarantee (i.e. 128kbps). So stop wasting your time and calling here. Get a life - there are more important things than bandwidth and internet speed."

OR

"Look, I am a low level employee. If you think that by calling cc every second day to whine about 2mbps connections, you are making a difference, then you are the bigger monkey my friend. You are foolish if you think I have any influence on company policy or services. My job is merely to assess whether your concern is genuine, and to refer you to someone who can solve your problem if I can't solve it using some basic troubleshooting myself."

And let's not forget there are economic considerations behind such services. Airtel may be able to provide well learned, sophisticated and helpful cc technicians, but they would have to charge you Rs. 5,000 for 256kbps unlimited. The key is where their cc people stand with respect to the whole industry, i.e. as compared to other isps / telcom companies.... and there I don't think they do that bad.[/b]

Well both your examples arent honest replies because the fact is that they were providing better speeds before the quake for more than 5-6 months. A honest answer would be more like " Yes we know the speeds have gone down, Its because of so and so and we shall have or try to have speeds restored by so and so." How tough is that for it to be a company script? That would be much better than "We guarantee 128 kbps on a 256 kbps line!" dont you think?

Economic considerations!! Lol! Do you know what Airtel pays for its international bandwidth pipe? Airtel is minting money my friend! And yes they can afford to get a more technically educated exec but they wont. Why? Because they want that extra buck in their pocket. And to stand out amongst other ISP's they dont have to offer comparative services but offer BETTER services. And yes other ISP CC execs suck as bad if not worse!

I'm confused... you want "better" or "honest" ? I am also confused by what you mean by honest.

The real truth is that as long as they are giving you the bare minimum they guarantee, tough sh*t. Of course they can provide better speeds (after all they are considering 2 mbps upgrades for all right 😛), but the point is that they are not under any obligation to provide you that. Moreover, the example you gave ("Yes we know the speeds have gone down...") is what they are telling people AFAIK. It's just when people start pestering them too much that they have to give the "You are entitled only to 128kbps, and you are getting that, so we can't do anything" routine.

You seem to also be under the impression that that there are "more technically educated exec" just waiting to be hired. My contention is that this particular type of job offers perhaps a decent salary at best, but more importantly has a very limited area to grow (Airtel Buddie can probably give a better opinion on this). So someone who is "more technically educated" would perhaps have different aspirations, such as software programming etc. It's like asking someone who has a MBA to be a store clerk - he's not going to do it if he has any choice. If he has no choice (i.e. there aren't any other jobs) you surely aren't going to get 100% out of him.

And neither you nor I have Airtel's balance sheet, so let's not get into that argument.

QUOTE(Airtel Buddie @ Feb 3 2007, 11:32 PM) [snapback]78466[/snapback]
b]U MAY LOSE UR JOB[/b]... Try to put urself in their boots, then U'll know well that they are monkeys or they are bound to behave like this..
This is not for any individaul, this post is for those all who think that CC of every service providers are MONKEYS... DON"T FORGET THAT OUR ANCESTORS WERE MONKEYS BOYZ...[/b]
i see how it works now, you mean to say its no big deal to lie to keep you jobs then? and try to keep up with the time old man, the year is 2007. If the Airtel cc are pros then they should act like one, we dun need smartass replies from ppl who cant even provide the right info. v_v

QUOTE(vebmetal @ Feb 4 2007, 11:56 AM) [snapback]78510[/snapback]

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I'm confused... you want "better" or "honest" ? I am also confused by what you mean by honest.
The real truth is that as long as they are giving you the bare minimum they guarantee, tough sh*t. Of course they can provide better speeds (after all they are considering 2 mbps upgrades for all right 😛), but the point is that they are not under any obligation to provide you that. Moreover, the example you gave ("Yes we know the speeds have gone down...") is what they are telling people AFAIK. It's just when people start pestering them too much that they have to give the "You are entitled only to 128kbps, and you are getting that, so we can't do anything" routine.[/b]

Click to expand...

Its very simple...I want a honest answer as to when they would provide better or equivalent speeds like before. Was that so tough to understand? People only pester them because they give silly answers and after they have exhausted their supply of these they come up with "You are entitled only to 128kbps, and you are getting that, so we can't do anything". Thats when the consumer/client gets irritated even more.

You seem to also be under the impression that that there are "more technically educated exec" just waiting to be hired. My contention is that this particular type of job offers perhaps a decent salary at best, but more importantly has a very limited area to grow (Airtel Buddie can probably give a better opinion on this). So someone who is "more technically educated" would perhaps have different aspirations, such as software programming etc. It's like asking someone who has a MBA to be a store clerk - he's not going to do it if he has any choice. If he has no choice (i.e. there aren't any other jobs) you surely aren't going to get 100% out of him.[/b]

Click to expand...

YES there are more tech educated execs out there...they are not considered for these jobs because they demand a better salary. A CCNA certification holder can be employed for such a job or Airtel could at least hire a good techie for every 10 CC execs they have. By the way this job offers a decent salary to people who have no or very few qualifications.

And neither you nor I have Airtel's balance sheet, so let's not get into that argument.[/b]

Click to expand...

I dont need Airtel's balance sheet to know what their cash flow is like, do you?[/b][/quote]

Although i am pissed off with Airtel on the delay in the introduction of new plans, there is obviously no use of us speaking to the CC. Having worked in a CC i can say that if the upper level management ( the actual retards ) have no answer for you, there is little that a person whose only job is taking the calls, can do. Then they face callers who let out their entire frustration on them. Of course its their job and they do need to do a professional job of it, but it doesnt help if they are managed by people who dont understand the concept such as limits more than 250 mb, streaming video without buffering and so many more things

QUOTE(dips0502 @ Feb 4 2007, 01:15 PM) [snapback]78523[/snapback]
Although i am pissed off with Airtel on the delay in the introduction of new plans, there is obviously no use of us speaking to the CC. Having worked in a CC i can say that if the upper level management ( the actual retards ) have no answer for you, there is little that a person whose only job is taking the calls, can do. Then they face callers who let out their entire frustration on them. Of course its their job and they do need to do a professional job of it, but it doesnt help if they are managed by people who dont understand the concept such as limits more than 250 mb, streaming video without buffering and so many more things[/b]

True, I am talking about Upper level management though.

QUOTE(zewarrior @ Feb 4 2007, 01:08 PM) [snapback]78521[/snapback]
Its very simple...I want a honest answer as to when they would provide better or equivalent speeds like before. Was that so tough to understand? People only pester them because they give silly answers and after they have exhausted their supply of these they come up with "You are entitled only to 128kbps, and you are getting that, so we can't do anything". Thats when the consumer/client gets irritated even more.[/b]
As I mentioned earlier, CC execs don't make such policy. Perhaps their answers are not as silly as our questions. "When are you going to provide 2 mbps?".... well learn how to read a newspaper, and when Airtel announces that they are going to offer 2mbps, then you will know. If they offer 2mbps, they surely are going to advertise it.
And judging from the kinds of posts this forum has been seeing lately, my guess would be that people are not pestering them because they give silly answers as much as that people seem to have too much time on their hands, and too little patience to go with it.

QUOTE(zewarrior @ Feb 4 2007, 01:08 PM) [snapback]78521[/snapback]
YES there are more tech educated execs out there...they are not considered for these jobs because they demand a better salary. A CCNA certification holder can be employed for such a job or Airtel could at least hire a good techie for every 10 CC execs they have. By the way this job offers a decent salary to people who have no or very few qualifications.[/b]
Open a HR consultancy firm, and let them know. Surely you and I sitting at home know much better than ALL the people involved in HR in telecom companies.

QUOTE(zewarrior @ Feb 4 2007, 01:08 PM) [snapback]78521[/snapback]
I dont need Airtel's balance sheet to know what their cash flow is like, do you?[/b]
Yes, I do. Call it a hangup, but I like to know what I am talking about before I open my mouth.

Disclaimer: I hate my speeds right now. I hate the fact that Airtel does not respond to MTNL/BSNL introducing 2mbps speeds. I hate the fact that in our country they keep blabbing about things like IPTV without any useful details or timeline. But I don't think there's anything productive, polite or intelligent about calling their low level employees "monkeys."

QUOTE(Airtel Buddie @ Feb 3 2007, 11:32 PM) [snapback]78466[/snapback]
Mystery... boy, i think u never worked in call centres. thats why u r telling these things..... in each customer care, there is always a that CC of every service providers are MONKEYS... ...[/b]


i truly agree with u ......

also, i understand that the repair work is under progress but still i really wanted to know by when it is expected to complete n customers can enjoy good speed...

u must be aware of the fact that in the past month there has been sprouts of speed upto 58 - 60 KB/s for all north-e customers for a short period.... it happened many times.... whats the reason?? r they checkin there ports or something.... if they can provide that speed, then why r people facin such agony owing to below par speed...

any idea of airtel launchin IPTV in delhi?? earlier i was told that the checkin/testin work is complete n is fully functional in gurgaon ( told by CC )...

hoping for a quick n honest response...

As I mentioned earlier, CC execs don't make such policy. Perhaps their answers are not as silly as our questions. "When are you going to provide 2 mbps?".... well learn how to read a newspaper, and when Airtel announces that they are going to offer 2mbps, then you will know. If they offer 2mbps, they surely are going to advertise it.[/b]

Who's talking about 2Mbps?! My main concern is the lower speeds and so is yours. Do not mix the two up will ya!

Open a HR consultancy firm, and let them know. Surely you and I sitting at home know much better than ALL the people involved in HR in telecom companies.[/b]
You really seem to have a serious attachment to Airtel! Its their Company, let them worry about what people have to say about their staff and them.

Yes, I do. Call it a hangup, but I like to know what I am talking about before I open my mouth.[/b]

Well go and find out! Why should I educate you?

Disclaimer: I hate my speeds right now. I hate the fact that Airtel does not respond to MTNL/BSNL introducing 2mbps speeds. I hate the fact that in our country they keep blabbing about things like IPTV without any useful details or timeline. But I don't think there's anything productive, polite or intelligent about calling their low level employees "monkeys."[/b]

Are you the Moral police or sumthin? If it bothers you so much dont bother posting on the offending thread/threads!

QUOTE(zewarrior @ Feb 5 2007, 12:10 AM) [snapback]78622[/snapback]
Who's talking about 2Mbps?! My main concern is the lower speeds and so is yours. Do not mix the two up will ya![/b]


You are Getting the Minimum Commited Speed according to your plan. All Airtel Home plans (Including Unlimited Plan) have contention ratio of 1:2. calculate your minimum speed yourself, u'll come to know.

QUOTE(zewarrior @ Feb 5 2007, 12:10 AM) [snapback]78622[/snapback]
You really seem to have a serious attachment to Airtel! Its their Company, let them worry about what people have to say about their staff and them.[/b]

if he's replying on airtel's behalf, You shouldn't have any problem. both of you don't represent airtel still if you have the right to speak against airtel, he have the right to say something in favour of airtel. If you are writing something, have heart to accept the replies on that.

QUOTE(zewarrior @ Feb 5 2007, 12:10 AM) [snapback]78622[/snapback]
Well go and find out! Why should I educate you?[/b]

Pls make it clear, it doesnot reveal anything

QUOTE(zewarrior @ Feb 5 2007, 12:10 AM) [snapback]78622[/snapback]
Are you the Moral police or sumthin? If it bothers you so much dont bother posting on the offending thread/threads![/b]

If He's against u & he's moral Police, What Should I call u??????


I Don't Think these comments are written being in good mental state at all... "SIGH !"

QUOTE(ashishgoel @ Feb 4 2007, 11:49 PM) [snapback]78620[/snapback]
i truly agree with u ......

also, i understand that the repair work is under progress but still i really wanted to know by when it is expected to complete n customers can enjoy good speed...

u must be aware of the fact that in the past month there has been sprouts of speed upto 58 - 60 KB/s for all north-e customers for a short period.... it happened many times.... whats the reason?? r they checkin there ports or something.... if they can provide that speed, then why r people facin such agony owing to below par speed...

any idea of airtel launchin IPTV in delhi?? earlier i was told that the checkin/testin work is complete n is fully functional in gurgaon ( told by CC )...

hoping for a quick n honest response...[/b]


Buddy, If I would know it, I Would definitely posted it here but nobody in CC knows how much time it will take.. not even the AM of call centre.. there is a seperate team which is in contact with taiwan Govt for getting updated time... we give you the timeframe on the basis of reply from taiwan government.

i'm sorry for that my friend but its difficult to commit any timeframe regarding this.

Umm why the sudden fight ppl...relax....All i know is that im not even getting my minimum speeds hehe if u call 10k my minimum ........ -_- -_- According to me my min speeds shud be 16KB or 128kb right?sorry to say.....that isnt true :lol:

Minimum should be 128 on a 256 plan i get around 90-100 all the time and sometimes it jumps to 140kbps.This clearly is not what i am paying for and i don't care about the contention ratio of 1:2. That's just bull shit.

Buddy, If I would know it, I Would definitely posted it here but nobody in CC knows how much time it will take.. not even the AM of call centre.. there is a seperate team which is in contact with taiwan Govt for getting updated time... we give you the timeframe on the basis of reply from taiwan government.

i'm sorry for that my friend but its difficult to commit any timeframe regarding this.[/b]

If you (or any CC) would have written/informed us of the above beforehand there wouldnt have been any issues from my side. Thats what I wanted...the Truth and not lame excuses.

QUOTE(WiZaRd @ Feb 5 2007, 03:43 PM) [snapback]78687[/snapback]
Minimum should be 128 on a 256 plan i get around 90-100 all the time and sometimes it jumps to 140kbps.
This clearly is not what i am paying for and i don't care about the contention ratio of 1:2. That's just bull shit.[/b]


yes, ths i admit. They should give the minimum commited speed. If you are not getting minimum speed then its a mater of concern. do not get in touch with CC, they will log the complaint & backend will close it saying that international gateway problem... wait for some more days, & then log the complaint .

Talked to Airtel CC and they said clear cookies and scan with anti-virus....:lol::lol::lol: