C
chetan31
There has been no response from subject mentioned mail ID on my complaint regarding 4G on my iPhone 5s.
well, it all started after Airtel sends a promotional 4G sim welcome kit at my home along with Iphone 5S brochure. i had already owned 5S but was not so fanatic about having 4G on such a small screen handset.
but since Airtel had done half of my job of bringing the sim, i decided to swap the new 4G LTE 128K sim with my old nano sim. Activation of new sim went through smooth as per the procedure mentioned in the kit BUT......
4G never got activated, boomdddddd.
then started series of calls to cc, 4G helpline. bla bla bla, network issue, network upgradation, severe congestion and what not. although i knew things wern't so smooth while i was using my other seperate 4G router but this issue went on to my ego as Airtel sends the sim and then bullies around my time and effort. Also to my surprise Airtel is MASTER in closing the complaint without resolution. its been a while since Airtel learned this art from Mr. Docomo.
following all this drama, i decided Socail media route, twitter went and gave my msg to airtel and airtel presence team started working on my issue but only to lip service but no actual work.
Also, send mail to Airtel mail ID, BUT TILL TODAY NO REVERT. i am not surprised if my mail has reached AIrtel. heard on other website that these MAIL ID are now filled with lot of customer mails and mails are either rejected or bounced back. mind you its already been 10 days since i had send the mail.
well, now my verdict. i think Airtel has forgotten that their Network has still 70 % customer who demands QUALITY, CONSISTENCY and RELIABILITY. trust me 40% of those users are CORPORATE(DATA & VOICE) users.
fortunatly my house is at a location where i receive Full signals from all operators Except Docomo as towers are nearby and BTS are shared. But unfortunately Vodafone, IDEA does not provide 3G in karnataka, Aircel and Docomo are CRAP and BSNL only govt knows what.
i am left with no choice but to be with AIRTEL for all my data usage.Also thanks to tough Cabling laws that i do not have proper fiber connectivity till my house.
after all this, i am DESPERATELY waiting for Rjio to launch some quality service and reliable network. heard that service will not be cheap as compared to monsoon hungama 2003 of reliance. but i do not need that cheap service either.
Lastly, Airtel this is really bad to treat your customer in this way and i am really fragile in this case and will move to others once alternative is available.
well, it all started after Airtel sends a promotional 4G sim welcome kit at my home along with Iphone 5S brochure. i had already owned 5S but was not so fanatic about having 4G on such a small screen handset.
but since Airtel had done half of my job of bringing the sim, i decided to swap the new 4G LTE 128K sim with my old nano sim. Activation of new sim went through smooth as per the procedure mentioned in the kit BUT......
4G never got activated, boomdddddd.
then started series of calls to cc, 4G helpline. bla bla bla, network issue, network upgradation, severe congestion and what not. although i knew things wern't so smooth while i was using my other seperate 4G router but this issue went on to my ego as Airtel sends the sim and then bullies around my time and effort. Also to my surprise Airtel is MASTER in closing the complaint without resolution. its been a while since Airtel learned this art from Mr. Docomo.
following all this drama, i decided Socail media route, twitter went and gave my msg to airtel and airtel presence team started working on my issue but only to lip service but no actual work.
Also, send mail to Airtel mail ID, BUT TILL TODAY NO REVERT. i am not surprised if my mail has reached AIrtel. heard on other website that these MAIL ID are now filled with lot of customer mails and mails are either rejected or bounced back. mind you its already been 10 days since i had send the mail.
well, now my verdict. i think Airtel has forgotten that their Network has still 70 % customer who demands QUALITY, CONSISTENCY and RELIABILITY. trust me 40% of those users are CORPORATE(DATA & VOICE) users.
fortunatly my house is at a location where i receive Full signals from all operators Except Docomo as towers are nearby and BTS are shared. But unfortunately Vodafone, IDEA does not provide 3G in karnataka, Aircel and Docomo are CRAP and BSNL only govt knows what.
i am left with no choice but to be with AIRTEL for all my data usage.Also thanks to tough Cabling laws that i do not have proper fiber connectivity till my house.
after all this, i am DESPERATELY waiting for Rjio to launch some quality service and reliable network. heard that service will not be cheap as compared to monsoon hungama 2003 of reliance. but i do not need that cheap service either.
Lastly, Airtel this is really bad to treat your customer in this way and i am really fragile in this case and will move to others once alternative is available.
