Help needed on connecting internet Personal Router

  • Thread starter Thread starter kn19
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kn19

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Location
Noida
ISP
hathway
I've recently taken Hathway Connection. I've a Sitecom router (some European company). Issue is if I connect my system directly to hathway modem then Internet works perfectly. But if I use the router then I'm not able to browse to internet with Domain names. If I try the IP address of any site, it will get open. Example; google.com wont open directly but 74.125.224.72 successfully opens. I had spent 2 days on google and trying from my side but no luck. Hathway tech support says this is router issue they can't help. But as this is some imported router so cann't call TS like Netgear folks.
Before posting I'd read this post https://broadband.forum/topic/42556-setting-up-wi-fi-router-on-hathway-broadband/.
DHCP is enabled on my router setting. Tried Mac clonning as well but didn't work. I appreciate if someone can help me out.
 
You need to get them to do a MAC reset by calling their call centre. Then only use it with the router and it should start up automatically.
 
Dmanbbf said:
You need to get them to do a MAC reset by calling their call centre. Then only use it with the router and it should start up automatically.
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Yes I'd tried this also. I called hathway TS and they said they have switched to login (hathway portal) based system so MacBinding is not done now. Moreover I can successfully browse internet with different machines (different MACs) if connected to modem directly.
 

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