Hi,
I have been facing this problem of very low volume levels for some time now. My set top box volume level is at 100% and my Sony LED TV needs to be set to 30-35 lines to be able to hear the audio properly. But still the quality is not good. Sound is muffled. Some of the dialogs are not properly audible. My HD+ STB is connected to my TV via HDMI cable.
Few observations:
1. Any non-HDMI devices such as DVD player, internet etc. works on my TV within volume range of 10-15.
2. Any HDMI device such as my camcorder, etc. works within same volume range of 10-15. It is just the Tata Sky HD+ STB which refuses to give good quality sound. I even tried using component output but same issue.
Suspecting that either the STB is not working fine or perhaps the signal itself doesn't have strong audio component, I have been chasing the Tata Sky support on this for last couple of days. But those guys keep giving nonsensical answers and close the complaint. Yesterday the technician told me that the HDMI ports on my Sony TV had a problem and I should contact Sony service center for the same. When I challenged him with the demo in point 2 above, he finally said he would check with technical support and get back to me. But to my surprise he went back and closed the complaint!
I checked with many other folks who are reporting the same thing i.e. the TV volume control is set almost half way through (50%) and STB sound level is set to 100% then only one can get something to hear, but still the quality is not good (suppressed, muffled, lower frequencies cut off).
Is this something that is affecting everyone? I wonder why Tata Sky is not responding to the complaints...
Hope to hear from you guys.
TIA,
WinCPP
I have been facing this problem of very low volume levels for some time now. My set top box volume level is at 100% and my Sony LED TV needs to be set to 30-35 lines to be able to hear the audio properly. But still the quality is not good. Sound is muffled. Some of the dialogs are not properly audible. My HD+ STB is connected to my TV via HDMI cable.
Few observations:
1. Any non-HDMI devices such as DVD player, internet etc. works on my TV within volume range of 10-15.
2. Any HDMI device such as my camcorder, etc. works within same volume range of 10-15. It is just the Tata Sky HD+ STB which refuses to give good quality sound. I even tried using component output but same issue.
Suspecting that either the STB is not working fine or perhaps the signal itself doesn't have strong audio component, I have been chasing the Tata Sky support on this for last couple of days. But those guys keep giving nonsensical answers and close the complaint. Yesterday the technician told me that the HDMI ports on my Sony TV had a problem and I should contact Sony service center for the same. When I challenged him with the demo in point 2 above, he finally said he would check with technical support and get back to me. But to my surprise he went back and closed the complaint!
I checked with many other folks who are reporting the same thing i.e. the TV volume control is set almost half way through (50%) and STB sound level is set to 100% then only one can get something to hear, but still the quality is not good (suppressed, muffled, lower frequencies cut off).
Is this something that is affecting everyone? I wonder why Tata Sky is not responding to the complaints...
Hope to hear from you guys.
TIA,
WinCPP
