Incompetent Act Engineers Need help for Belkin 150

Messages
3
Location
Bangalore
I was on airtell and thought I would give act a chance.Connection was done in 24 hours because our building already had connections.Engineer came over to do the install. He has no idea what he is doing other than being able to lay the cable and connect it to my laptop.On airtell my upload speed was 1MB and download speed was 8MB.On act I am getting 20 MB download and 50 MB upload.The only problem the guy was unable to configure my Belkin router.Not only that but what was working with airtel dsl modem even that has stopped working.Need some help to configure my belkin. If I connect the RJ45 jack he gave me direct to my laptop and then logon using a web browset it works.If I hook it up to my belkin it stops working.He has no idea what to do Any help appreciated.My understanding is that I have to configure the Belkin as ppoe with my act userid and password.Is this right ?
 

gopichandpai

Regular
Messages
1,398
[color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]My understanding is that I have to configure the Belkin as ppoe with my act userid and password. [/color][color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]Is this right ?[/color]
Yes, you are right. But, before you do that, connect the RJ45 to your laptop/desktop first. Make sure you log out from portal.acttv.in. Once you log out from there, connect the RJ45 cable to your router and configure it with pppoe with your act userid and password.
If you don't log out from portal.acttv.in first, you will not be able to connect to the net using your router.
 


Messages
3
Location
Bangalore
Neither of the above solutions worked. My understanding for ppoe is that you need a userid with @ and a domain name in it. Like airtel used.Anyway I got it to work by just configuring as dynamic. This means if there is a power down I need to logon from one of my devices i.e. phone / ipad / laptop.
 

xyx2000

Regulars
Messages
2,667
Chinoy said:
My understanding for ppoe is that you need a userid with @ and a domain name in it. Like airtel used.
I have mtnl in pppoe, my landline no is my userid , there is no @ in the userid .
 

kickass

Super Adm1n
Messages
1,470
Location
Mumbai
there is no specific requirement for username to be in any specific way for PPPoE. its just a username. the server is the one which will check if tis valid and has access granted.
 


Messages
3
Location
Bangalore
Ok I will try again when I get some time. For some reason PPPoe refused to work. The Router was not being assigned an IP. This is whats happening when I tried also. The engineer said if you dont like it cancel your connection. We cant make it work with your router. Id like to use pppoe cause it means that I dont have to manually log in.
 

broadband.act

Member
Messages
489
Location
Bangalore
Chinoy said:
I was on airtell and thought I would give act a chance.Connection was done in 24 hours because our building already had connections.Engineer came over to do the install. He has no idea what he is doing other than being able to lay the cable and connect it to my laptop.On airtell my upload speed was 1MB and download speed was 8MB.On act I am getting 20 MB download and 50 MB upload.The only problem the guy was unable to configure my Belkin router.Not only that but what was working with airtel dsl modem even that has stopped working.Need some help to configure my belkin. If I connect the RJ45 jack he gave me direct to my laptop and then logon using a web browset it works.If I hook it up to my belkin it stops working.He has no idea what to do Any help appreciated.My understanding is that I have to configure the Belkin as ppoe with my act userid and password.Is this right ?
Hello Sir,
Kindly hep us with your contact no, so that we can send our engineer in order to help you out in resolving your issue.
Regards,
ACT Broadband
 

gopichandpai

Regular
Messages
1,398
Can you please post the screen shot of your pppoe screen to see if anything else has to be added in the configuration?
 
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